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C

ALLING

THE

A

TTENDANT

Edge 300 User Guide

- 22 -

C

ALLING

THE

A

TTENDANT

During the initial system configuration, the system installer assigns the
extension number for the attendant.

To call the attendant, either dial their unique extension number.

OR

You can simply press

0

and the

DIAL/ANSWR

key or the

DIAL

soft

key.

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Содержание CONVERSip Edge 300

Страница 1: ...Voice IP Endpoint for CONVERSip MP5000 User Guide ...

Страница 2: ... this publication will not operate if some other feature is activated Vertical Communications disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Vertical Communications makes no representation herein as to the compatibility of fe...

Страница 3: ...HE LCD MENU 10 Call Voicemail 10 Use the Submenus e g Hardware Information Network etc 11 Main Menu Options 12 SECTION 3 MAKING CALLS MAKING A CALL TO ANOTHER EXTENSION 17 MAKING A CALL TO AN OUTSIDE PARTY 19 REDIALING A PREVIOUSLY DIALED NUMBER 20 MAKING A CALL USING A SPEED DIAL BUTTON 21 CALLING THE ATTENDANT 22 SECTION 4 ANSWERING CALLS ANSWERING INCOMING CALLS 23 USING DO NOT DISTURB DND 24 H...

Страница 4: ...Outside Call in a Park Orbit 30 Retrieving an Outside Call from a Park Orbit 31 TRANSFERRING A CALL 32 Screen and Transfer a Call to Another Endpoint in the System 32 Transfer a Call without Screening 33 ESTABLISHING A CONFERENCES 34 Private Conferences 34 Public Conferences 36 APPENDIX SPECIFICATIONS 39 Technical Data 39 Connectors 39 Ethernet 39 Installation 39 User Interface 40 Presence 40 Code...

Страница 5: ...ence to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna In...

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Страница 7: ...ls and controlling individual extension settings AUDIENCE DESCRIPTION This manual is intended for persons who use CONVERSip Edge endpoints on a day to day basis You should read this manual in normal reading sequence before first using the Edge 300 User Interface refer to this manual as necessary while modifying your endpoint settings RELATED PUBLICATIONS This manual refers you to related publicati...

Страница 8: ...s or to choose from a list of variables To signify when you are to act upon an item parameter button etc we italicize the name of the item being acted upon For example the following sentences instruct you to press a specific key on your keyboard Press Enter Press Esc Press Page Up or Page Down Press and hold the Shift and Ctrl keys simultaneously ...

Страница 9: ...cept for the number of programmable buttons available Review the image below that is appropriate for the model you are using Edge 300 24 Button Model Does Your Phone Have 12 or 24 Programmable Buttons continued on next page handset speaker located under the handset LCD soft keys not programmable volume up 24programmable buttons hold redial speaker mute dial answer microphone opening located under ...

Страница 10: ...ects the line cord to a network jack The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls handset speaker located under the handset LCD soft keys not programmable volume up 12programmable buttons hold redial speaker mute dial answer microphone opening located under the front panel at the front of the phone transfer conference headset ...

Страница 11: ...yboards printers paging systems and other equipment Place the Edge 300 on a hard surface and away from table edges Do not place the Edge 300 in corners or enclosures Do not let obstructions come between you and the microphone The Edge 300 has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the Edge 300 the pedestal is in its lowest position flush a...

Страница 12: ...MAKING THE CONNECTIONS The connectors for attaching your Edge 300 to the network are located on the underside of the instrument Here you will also find connectors for attaching the power supply and an optional headset You can also connect a cable from the Edge 300 to your PC so that both devices can operate with a single network cable The following diagram shows the cable connection locations Note...

Страница 13: ...he volume incrementally each time you press the button The volume setting remains in effect for the current call only To Adjust the Volume for All Calls Select Menu 1 Hardware Settings 1 Handset Volume and set the handset volume you want to use on all calls The new setting remains in place until you make subsequent adjustments In the same manner you can adjust your default speaker volume Menu 1 Ha...

Страница 14: ...e 300 LCD consists of the date and time on the first line and the soft key labels on the second line Note If you want to see the extension number assigned to this Edge 300 either lift the handset or press the SPEAKER button the Edge 300 displays the extension number in the lower left corner of the LCD If you have unread voice mail messages waiting the display shows you the number of messages Call ...

Страница 15: ... NEXT to advance to the next menu choice 3 To select an item press the ENTER soft key 4 To return to the previous level press the BACK soft key To advance to the next item on the current menu press NEXT If the displayed results extend beyond the viewing area of the LCD the soft key functions change to allow you to scroll to the left or right 1 HW Settings ENTER BACK NEXT 02 02 d0 00 11 00 BACK ...

Страница 16: ...ting for the speaker from 1 to 8 with 8 being the highest The default is level 3 3 Headset Volume allows you to set the current volume setting for the headset from 1 to 8 with 8 being the highest The default is level 3 4 Ring Volume allows you to set the current volume setting for the ringer from 1 to 8 with 8 being the highest The default is level 1 5 Call Wait Tone allows you to enable or disabl...

Страница 17: ...work Info shows the MAC Address SIP Server DHCP IP Address Net Mask and GW Address 2 Codecs shows the default audio format of your Edge 300 3 Serial Number of your Edge 300 4 HW Version of your Edge 300 5 SW Version installed on your Edge 300 6 Extension assigned to your Edge 300 7 Prog Buttons allows you to check which programmable buttons are set Some buttons may have been programmed by either t...

Страница 18: ... 1 Received Pkts shows the number of network packets received by your Edge 300 since the last restart 2 Sent Packets shows the number of network packets sent by your Edge 300 since the last restart Network requires password used to configure the IP address settings 1 IP Settings selects DHCP or sets the static IP parameters for this Edge 300 2 SIP Server sets the IP address of the MP5000 unit ...

Страница 19: ...e password for this Edge 300 3 Factory Defs allows you to restore this Edge 300 to its factory defaults 4 Download downloads firmware changes 5 Register Mode specifies the type of registration 6 Register manually registers the phone with the host 7 Restart Phone restarts the Edge 300 8 Recall Timer allows you to set the time elapsed before the Edge 300 returns a call to your extension Choices incl...

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Страница 21: ...or by selecting the name of the intended party from your local address book or contact list To make an intercom call by dialing the extension number perform the following steps 1 When you lift the handset or press the SPEAKER button the Edge 300 plays the dial tone The LCD display prompts you to enter the number you want to call 2 Your own extension will also be displayed in the top left corner Ma...

Страница 22: ...n or the DIAL soft key 5 The system begins placing your call You can cancel the call before it is answered by pressing the CLEAR soft key 6 The system rings the called extension if idle or plays a busy signal if busy If you dialed an invalid number the system plays an audible tone indicating that the number you dialed is invalid 7 When the called party answers begin speaking 8 When the call is com...

Страница 23: ...tton The Edge 300 plays the dial tone 2 Dial the number preceded by the line access code If you make a mistake press the BACK soft key or CLEAR soft key to re enter the digits 3 Press the DIAL soft button or the DIAL ANSWR button 4 If all outside lines are busy the system plays a fast busy signal indicating that there are no lines available 5 When the called party answers begin your conversation N...

Страница 24: ...on The Edge 300 plays the dial tone 2 Press the REDIAL button 3 Observe the LCD display and select the number you want to dial by pressing the PREV soft key The Edge 300 begins with the most recently dialed number and works backwards from there Note If a name is available via Caller ID the system displays it instead of the number 4 When you have made your selection press the DIAL soft key 5 The sy...

Страница 25: ...D DIAL BUTTON To use a speed dial button to make a call perform the following steps 1 Lift the handset or press the SPEAKER button The Edge 300 plays the dial tone 2 Press a pre programmed speed dial button 3 The system rings the called extension if idle or plays a busy signal if busy If you dialed an invalid number the system plays an audible tone indicating that the number you dialed is invalid ...

Страница 26: ...THE ATTENDANT During the initial system configuration the system installer assigns the extension number for the attendant To call the attendant either dial their unique extension number OR You can simply press 0 and the DIAL ANSWR key or the DIAL soft key ...

Страница 27: ...call rings at your station pick up the handset or press the ANS soft key for handsfree communications Note You may also press the DND soft key to enter Do Not Disturb mode and to send the call to voice mail Or you can press the DENY soft key to send the call to voice mail if activated or return a busy signal to the caller if not activated 2 Begin your conversation 3 Hang up the handset or press th...

Страница 28: ...sage you want the system to display in your presence management to EP200 users when you have DND turned on There are 4 available messages Do Not Disturb Away From Desk Out To Lunch and On Vacation 4 To select a different message the default is Do Not Disturb press the up or down arrow key The Edge 300 displays the next message in the list on the top line 5 Press the up or down arrow key until the ...

Страница 29: ...you with series of short beeps The system also changes the caller ID information to reflect the incoming call 1 To answer the incoming call press the DIAL ANSWR button The Edge 300 puts the first caller on hold and connects you to the incoming call 2 You can toggle between calls by simply putting the current call on hold and retreiving the held call For details on putting calls on using the hold f...

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Страница 31: ... press the MUTE button again USING CALL HOLD You can place a call on hold and retrieve it later After the call has been on hold for the period of time the Edge 300 sounds four short ring bursts to your extension Note If you place a call on hold only you can retrieve that call from hold If you want to place a call on hold that can be retrieved by someone else use the call park feature instead For d...

Страница 32: ...CD The system plays music on hold if equipped to the outside caller on hold The lamp extinguishes if the caller on hold hangs up before you retrieve the call The LCD shows the number of calls on hold temporarily until returning to the default idle display 9415545000 HOLD TRANS END CALLS ON HOLD 2 MENU ...

Страница 33: ...our system provides an all call or a zone page feature that you access by dialing special codes This arrangement sounds your voice announcement through the endpoint speakers on digital stations only or through an external paging unit To send a paging announcement 1 Pick up the handset 2 If your Edge 300 has a button assigned to Paging press that button If you do not have an assigned Paging button ...

Страница 34: ...he originating endpoint Placing an Outside Call in a Park Orbit 1 While on an outside call press the TRANS CONF button The system places the call on hold Note If your Edge 300 has been assigned a pre programmed Call Park button you can also press that button to park the call Each park button assignment uses a dedicated park orbit number 2 If you do not have an assigned Call Park button enter the C...

Страница 35: ... through 990 3 Press the DIAL ANSWR button to connect to the call HANDLING PARK RECALLS When a parked call times out the system returns the call to your endpoint in the form of a park recall The Edge 300 will sounds 4 short ring bursts to indicate a recall Answer a Park Recall Pick up the handset or press the SPEAKER button to return the held party to your extension Re park a Park Recall and Resta...

Страница 36: ...ess TRNS CONF button on your Edge 300 OR Press the TRANS soft key under the LCD display The system automatically places the other party on hold and displays the following 2 Enter the extension to which you want to send the call and press the DIAL ANSWR button 3 When the new party answers announce the call 4 If the new party accepts the call press the SPEAKER button or END soft key OR If the new pa...

Страница 37: ...NS CONF button on your Edge 300 to automatically place the outside party on hold 2 Enter the number for the intended destination and press the Dial button on your Edge 300 3 Press the END soft key or SPEAKER button to transfer the call If the other party answers the system connects the transferred call to that party If the other party does not answer the call follows the no answer forward conditio...

Страница 38: ...In a Private conference you and two other parties are transferred to a conference room You can only be a member of one Private conference at a time You can set up a private conference using a SIP or Digital phone SET UP A PRIVATE CONFERENCE CALL FROM A SIP NOT A DIGITAL PHONE 1 Place or receive a call to from the first party you want to include in a Private conference 2 Perform the same steps as a...

Страница 39: ...mber of one Private conference at a time 7 If you initiated the Private conference you can end it by pressing the END soft key If you hang up without pressing END the conference continues with the other parties until they hang up SET UP A PRIVATE CONFERENCE CALL FROM A DIGITAL PHONE NOT A SIP Setting up a private conference from a digital phone differs from a SIP endpoint as follows 1 Place or rec...

Страница 40: ...erence room If a party on a line with no disconnect supervision attempts to enter a conference room that party hears an error tone and is not allowed in For more details see you System Administrator You can leave the conference room at any time without ending the conference unless you are the last one to leave the room When an attendee leaves the room the Edge 300 sounds a single beep While you ar...

Страница 41: ...trator has programmed conference room buttons on your endpoint simply press the desired room button The voice mail transfers the caller into the conference room 2 If you are the first member to join the conference the Edge 300 plays tone on hold beeps When a second caller enters the Edge 300 plays a double beep to announce their entry and you can begin your conversation When additional parties ent...

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Страница 43: ...ature 0 50 degrees C Power 9VDC 1A 120 VAC external transformer CONNECTORS Network RJ45 Ethernet PC RJ45 Ethernet Handset RJ14 Standard Handset Connector Headset RJ14 Standard Headset Connector Power Center pin ETHERNET 2 port with switch included 802 3 10 100 BT half duplex full duplex with autosense Power over LAN support IEEE 802 3af INSTALLATION Static IP provisioning DHCP Daylight saving time...

Страница 44: ... speaker mute dial answer 3 soft keys Last calls 10 entries Received calls sent calls Call waiting indication Clock Caller ID Call blocking Up to 5 lines Menu driven user interface Speakerphone Half Duplex PRESENCE Presence Indication Compatible with Microsoft Messenger CODECS G 711 uLaw Out of band DTMF RFC2833 SIP RFC3261 compliant UDP support MWI events Out of Band RFC 2833 REFER RFC 3515 ...

Страница 45: ...g a Call to an Outside Party 19 Making a Call Using a Speed Dial Button 21 Making the Connections 8 Meet Me Answer Page 30 menus on LCD 12 microphone muting 27 multi party conference 34 Muting the Microphone 27 P Paging 29 park orbit outside calls 30 park orbit retrieving a call from 31 park recalls 31 Parking Calls 30 placing a call on hold 27 Placing an Outside Call in a Park Orbit 30 Positionin...

Страница 46: ...INDEX Edge 300 User Guide 34 S sending a Meet Me page 29 sending a page 29 speed dial button calling using 21 T Transferring a Call 32 U Using Call Hold 27 V volume control 9 Z Zone Paging 29 ...

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Страница 48: ...Copyright 2005 Vertical Communications Inc All rights reserved Unauthorized use of this document is prohibited UG EDGE300 3 00 1205 RB1205 ...

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