LIMITED LIFETIME WARRANTY POLICY
LIFETIME WARRANTY
The following components are warranted for life to the original owner, subject to proof of purchase:
Firebox, Combustion Chamber, Heat Exchanger, Grate, Stainless Steel Burners, and Vented Fiber
Ceramic and Refractory Logs.
FIVE YEAR WARRANTY
The following components are warranted for 5 years to the original owner, subject of proof of pur-
chase: Aluminized Burners.
BASIC WARRANTY
Vermont Castings Group warrants the components and materials in your gas appliance to be free
from manufacturing and material defects for a period of two years from date of installation. After
installation, if any of the components manufactured by Vermont Castings Group in the appliance
are found to be defective in materials or workmanship, Vermont Castings Group will, at its option,
replace or repair the defective components at no charge to the original owner. Vermont Castings
Group will also pay for reasonable labor costs incurred in replacing or repairing such components
for a period of two years from the date of installation. Any products presented for warranty repair
must be accompanied by a dated proof of purchase.
This Limited Warranty will be void if the appliance is not installed by a qualified installer in accordance
with the installation instructions. The Limited Lifetime Warranty will also be void if the appliance is
not operated and maintained according to the operating instructions supplied with the appliance,
and does not extend to (1) firebox/burner assembly damage by accident, neglect, misuse, abuse,
alteration, negligence of others, including the installation thereof by unqualified installers, (2) the
costs of removal, reinstallation or transportation of defective parts on the appliance, or (3) incidental
or consequential damage. All service work must be performed by an authorized service representa-
tive.
This warranty is expressly in lieu of other warranties, express or implied, including the warranty of
merchantability of fitness for purpose and of all other obligations or liabilities. Vermont Castings
Group does not assume for it any other obligations or liability in connection with the sale or use of
the appliance. In states that do not allow limitations on how long an implied warranty lasts, or do
not allow exclusion of indirect damages, those limitations of exclusions may not apply to you. You
may also have additional rights not covered in this Limited Warranty.
Vermont Castings Group reserves the right to investigate any and all claims against the Limited
Warranty and decide upon method of settlement.
IF WARRANTY SERVICE IS NEEDED...
1. Contact your supplier. Make sure you have your warranty, your sales receipt
and the model/serial number of your Vermont Castings Group product.
2. DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
