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VX 520 3G I

NSTALLATION

UIDE

NDEX

accessories

documentation

ordering

printer paper

telephone line cord

VeriFone cleaning kit

cleaning kit

connection ports

VX 520 3G

contact VeriFone

dial out problems

troubleshooting

displays

troubleshooting

documentation

acronym definitions

conventions

ordering

electrical considerations

electrostatic discharges

prevention

environmental factors

external printers

VX 520 3G RS-232 port connection

external printers supported

VeriFone external printers

installation

connecting a PIN pad to VX 520 3G

installation VX 520 3G

connecting a smart card reader to VX 520 3G

installation VX 520 Color D/E CTLS

connecting optional device(s)

connecting the terminal power pack

connecting the terminal to a telephone line

MSAM cards

terminal location

unpacking the shipping carton

integrated printers

paper jams

troubleshooting

integrated printers VX 520 3G

about the integrated printer paper

keypads

troubleshooting

maintenance

avoid cleaning Smart Card Reader

cleaning the terminal

cleaning the terminal contacts

returning a terminal for repair or replacement

MSAM cardholders

MSAM cards

installation

optional devices

connecting

paper

for integrated printers

paper jams

troubleshooting

peripheral devices

troubleshooting

peripherals

troubleshooting

power packs

connecting

Содержание VX 520 3G

Страница 1: ...VeriFone Part Number DOC252 087 EN A Revision A 3 TEMPLATE REV F VX 520 3G Installation Guide VX 520C...

Страница 2: ...gram before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose...

Страница 3: ...Factors 14 Electrical Considerations 14 Unpacking the Shipping Carton 14 Examining Terminal Features 15 Front Panel 15 Connection Ports 16 Establishing Telephone Line Connections 19 Installing a Pape...

Страница 4: ...er Jam 38 Keypad Does Not Respond 38 Peripheral Device Does Not Work 38 Transactions Fail To Process 39 Printer Does Not Print 40 Terminal Display Does not Show Correct or Readable Information 40 Term...

Страница 5: ...d how to configure optional peripheral devices Chapter 3 Specifications Discusses power requirements and dimensions of the VX 520 3G terminal Chapter 4 Maintenance Explains how to maintain your VX 520...

Страница 6: ...alic typeface indicates book titles or emphasis You must install a roll of thermal sensitive paper in the printer Courier The courier type face is used while specifying onscreen text such as text that...

Страница 7: ...ect Current DDA Dynamic Data Authentication ECC Elliptic Curve Cryptography EMV Europay MasterCard and VISA ITP Internal Thermal Printer LCD Liquid Crystal Display MRA Merchandise Return Authorization...

Страница 8: ...PREFACE Conventions and Acronyms 8 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Страница 9: ...mmunication options The VX 520 3G offers several communication options enhanced display increased processing power expanded memory and two USB peripheral ports The VX 520 3G terminal uses a robust sle...

Страница 10: ...port Performance ARM11 CPU Increased memory 128 MB Flash 32 MB RAM Colored 320 x 240 LCD display with white backlight Fastest encryption decryption appliance on the market Blue backlit keypad Securit...

Страница 11: ...added applications Exceptional display and printer graphics handling capabilities that quickly render logos graphical fonts and character based languages The VX 520 3G series of terminals ensures unco...

Страница 12: ...TERMINAL OVERVIEW Features and Benefits 12 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Страница 13: ...acy Shield Optional Using the CTLS Reader Using the Smart Card Reader Using the Magnetic Card Reader Selecting Terminal Location Use the following guidelines when selecting a location for your VX 520...

Страница 14: ...Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage The VX 520 3G terminal is a secure product and any tampering may cause the device to cease...

Страница 15: ...d LCD screen with white backlight The screen also acts as the CTLS tapping area for contactless transactions Four types of keys a A backlit 12 key telephone style keypad b Four unlabeled programmable...

Страница 16: ...Module compartments built into the side of the terminal The VX 520 3G terminal contains MSAM cardholders to support multiple stored value card programs or other merchant card requirements Two SIM Sub...

Страница 17: ...or the VX 520 3G terminal Please refer to the following list of peripheral devices for the connectivity options Host USB Port PP1000 USB Vx810 USB VX 820 USB Barcode reader Biometric reader USB flash...

Страница 18: ...AL TEMPLATE REV F Client USB Port PC ECR Cash register RJ 11 Port Telephone line RS 232 Port PP1000 Vx810 VX 820 PC download cable Computer ECR Check reader CTLS reader Biometric reader Barcode reader...

Страница 19: ...mm diameter single ply thermal sensitive paper A pink out of paper indicator line appears on the edge of the paper before the end of the roll After this line appears there is enough paper remaining o...

Страница 20: ...remove the protective strip Unwind the paper roll past any glue residue 4 Hold the roll so the paper feeds from the bottom of the roll 5 Drop the paper roll into the printer tray Figure 7 Loading Pape...

Страница 21: ...ll or replace MSAMs 1 Remove the power cord from the power outlet 2 Place the terminal upside down on a soft clean surface to protect the display from scratches 3 Press the unlocking button and then l...

Страница 22: ...nel and then replace the terminal rear cover Installing Replacing SIM Cards The VX 520 3G terminal supports dual SIM Subscriber Identity Module feature Use the following procedure to replace or instal...

Страница 23: ...der to the VX 520 3G Use the following procedures to connect a PIN pad or smart card reader 1 Remove the VX 520 3G terminal rear cover See Figure 9 NOTE Before inserting the SIM card position it as sh...

Страница 24: ...d 201 or PINpad 1000 position and insert the grommet to secure the cable connection If a cable is not already connected to the smart card reader or PIN pad insert the small modular plug on one end of...

Страница 25: ...ion External Printers Supported Although the VX 520 3G terminal has an internal thermal printer it may be convenient to print larger print runs for example daily or weekly reports to an external print...

Страница 26: ...ttery on your VX 520 3G terminal connect the power pack to the unit for at least 6 hours or until fully charged The smart battery has a safety circuit to protect the Li ion cells from overcharging and...

Страница 27: ...over to access the power port See Figure 9 2 Insert the round barrel connector into the power port Figure 17 VX 520 3G Power Connection WARNING Do not dispose of batteries in a fire Li ion batteries m...

Страница 28: ...and usually displays a unique copyright screen If no application is loaded in the terminal DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen Privacy Shield Optional The pri...

Страница 29: ...a contactless smart card transaction 1 Gently tap the card onto or hold the card within 4 cm against the surface of the RFID canopy see Figure 18 2 A message prompt in the terminal display accompanied...

Страница 30: ...card transaction To conduct a smart card transaction 1 Position a smart card with the contacts facing upward see Figure 19 2 Insert the smart card into the smart card reader slot in a smooth continuo...

Страница 31: ...s To conduct a credit or debit card transaction 1 Position a magnetic card with the stripe in the card reader and facing inward toward the keypad 2 To ensure a proper read of the magnetic swipe card t...

Страница 32: ...TERMINAL SETUP Using the Magnetic Card Reader 32 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Страница 33: ...ack UL ITE listed LPS power supply a Input rated 100 240V AC 50 60 Hz b Output rated 9 3V DC 4 0A Barrel connector polarity Temperature and Humidity Operating Environment Temperature 0 C to 40 C 32 F...

Страница 34: ...SPECIFICATIONS 34 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Страница 35: ...sed contacts of the VX 520 3G terminal stay clean and unbent Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your V...

Страница 36: ...MAINTENANCE Smart Card Reader 36 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Страница 37: ...l Check all cable connections and verify that the telephone line is properly connected If the problem persists contact your local VeriFone service provider NOTE The VX 520 3G terminal comes equipped w...

Страница 38: ...cter or nothing at all when you press a key follow the steps outlined in Transactions Fail To Process If pressing a function key does not perform the expected action refer to the user documentation fo...

Страница 39: ...r VeriFone distributor or service provider Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card Ensure that the card...

Страница 40: ...king properly contact your local VeriFone representative for assistance Printer Does Not Print If the printer does not work properly Check terminal power connection Check if the printer is out of pape...

Страница 41: ...to be returned Product ID including the model and part number For example VX 520 3G and Pxxx xxx xx Mxxx xx xx xxx or 2xxxx xx Serial number S N xxx xxx xxx 2 Obtain the MRA numbers by completing one...

Страница 42: ...ment Model s returned model numbers are located on the VeriFone label on the bottom of the VX 520 3G terminal Accessories and Documentation VeriFone produces the following accessories and documentatio...

Страница 43: ...mentation VX 520 3G INSTALLATION GUIDE 43 VERIFONE CONFIDENTIAL TEMPLATE REV F Documentation VX 520 3G Certifications and Regulations VPN DOC252 085 EN VX 520 3G Quick Installation Guide VPN DOC252 08...

Страница 44: ...VERIFONE SERVICE AND SUPPORT Accessories and Documentation 44 VX 520 3G INSTALLATION GUIDE VERIFONE CONFIDENTIAL TEMPLATE REV F...

Страница 45: ...VX 520 3G connecting a smart card reader to VX 520 3G 23 installation VX 520 Color D E CTLS connecting optional device s 23 connecting the terminal power pack 27 connecting the terminal to a telephon...

Страница 46: ...e 41 returning a terminal for repair or replacement 41 telephone line connections 19 telephone line cords ordering 42 terminal features VX 520 3G general 15 terminals accessories 42 benefits 10 cleani...

Страница 47: ...INDEX V VX 520 3G INSTALLATION GUIDE 47...

Страница 48: ...nstallation Guide VeriFone Part Number DOC252 087 EN A Revision A 2 VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com VERIFONE CONFIDENTIAL TEM...

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