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Basic Trouble Shooting
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist not
working
Battery off
Turn on battery
Battery installation
Reseat battery
LCD display not on
Turn on LCD display
Discharged battery
Charge battery
Brake sensors engaged
Inspect brake lever
Reduced speed
Low battery power
Charge battery
Reduced b6attery range
Low battery power
Charge battery
Low tire pressure
Inspect tire
Heavy load on bike
Adjust bike load
Driving on rough terrain
Adjust route
Using throttle only
Include pedal assist
Battery does not charge
Charger
not
properly
connected
Inspect connections
Battery temperature
Read the user manual for best
practices
Damaged charger
Replace charger
Issue with battery
Contact Support Team
E-bike making strange noises
Loose hardware
Tune-up and inspection needed
Issue on drivetrain
Maintenance needed
Issue with motor
Contact Support Team