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www.velocitymicro.com

Chapter 6  

Warranty

Velocity Micro provides 1 to 3 years of technical support for all systems shipped within 

the United States, depending on the warranty package purchased. During this time, the 

customer may call Velocity Micro’s Warranty Help Desk to speak with a certified techni-

cian from Velocity Micro’s build team to assess any issues only with: 

 

 

• The original, unmodified operating system and device drivers 

 

• The original, unmodified computer hardware and components

The toll-free telephone number and Warranty number are on the Warranty Sticker, 

which is affixed to the computer case.

Support:

Support service begins upon the customer’s receipt of the system. Support service 

covers only those products purchased from and installed by Velocity Micro that are 

shipped and used within the United States. The Help Desk technician will provide 

hardware and basic Operating System software support to resolve operational conflicts 

only. Neither telephone technical support nor on-site service includes software training 

or support (beyond initial installation) or hardware upgrades. 

Repairs:

Depot Repair service consists of the following: the customer shall ship the system to 
be repaired to Velocity Micro and Velocity Micro will ship it back to the customer. If the 

customer’s warranty includes on-site service and it is deemed necessary and feasible by 

Velocity Micro’s Help Desk, Velocity Micro will ship the customer the part(s) needed to 

repair the system and arrange for a Velocity Micro’s field service engineer to correct the 

problem. It is the customer’s responsibility to notify the Warranty Department once the 

part(s) has been received by the customer. The original part(s) which were repaired or 

replaced must be received back at Velocity Micro’s designated location within 14 days or 

the customer will be charged for the part(s). Failure to return said part(s) within this time 

frame grants Velocity Micro permission to charge the customer the prevailing retail price 

of the part(s). In any area where on-site service is not available or if it is not included in 

the terms of the warranty purchased, an RMA number will be given to the customer and 

the system will be recalled for repair. The RMA number expires 14 days after it is issued 

and must be written on two or more sides of the outside of the shipping packaging. 

Once receipt of repair part(s) has been confirmed, a field service engineer will arrive on 

the customer site within 12 working hours if the customer’s site is within 50 miles of a 

designated service location. 

Due to the complex nature of some computer problems, some system failures 

cannot be diagnosed by telephone and require the product be returned to Velocity 

Micro’s facility for further diagnosis and repairs. Under no circumstance can 

Velocity Micro dispatch a field technician for on-site diagnosis prior to a repair.

Содержание Edge DualX

Страница 1: ...lems should they arise We look forward to hearing from you over the course of your Velocity Micro PC ownership Please contact us with questions comments sug gestions and ideas We love hearing your fee...

Страница 2: ...2 Velocity Micro Inc 7 5 1 0 W h i t e p i n e R d R i c h m o n d V A 2 3 2 3 7 8 0 0 3 0 3 7 8 6 6 www velocitymicro com 2 0 0 6 Ve l o c i t y M i c r o...

Страница 3: ...eeing Up Hard Drive Space 15 Loading Programs and Files Faster 16 Uninstalling Unused Programs 17 Working with Drivers 18 Troubleshooting Drivers 18 Updating Drivers 20 Preventing Electrostatic Discha...

Страница 4: ...you To nd the exact model and manufacturer of hardware components you have check your system s invoice If you cannot nd this information send a request to vmsupport velocitymicro com and include your...

Страница 5: ...ures Doing this will give hot air room to circulate and cool down Avoid placing your computer inside a desk s built in enclosure These spaces trap heat and increase noise If you purchased a subwoofer...

Страница 6: ...urge protector or UPS from Velocity Micro Storing Manuals and CDs Your system ships with all the manuals for its software and hardware products as well as a number of important disks Place all manuals...

Страница 7: ...vanced set up of items like digital video or digital audio hardware please consult the included manuals for assistance 1 Connect your keyboard and mouse to their intended ports USB or PS 2 as demonstr...

Страница 8: ...analog VGA monitor to a digital DVI port use the included adapter 3 Connect your monitor s power cable to a surge protector or UPS 4 For broadband Internet access cable or DSL or connection to a T1 o...

Страница 9: ...to the color coding scheme on the back of your PC and on each of the accessories cords to match them up properly 6 Connect your power cable to the computer s power supply Connect the other end to the...

Страница 10: ...r s case On LX cases this button will be located behind the door 11 Your computer should boot up If it does not double check that all cables are properly connected and that all surge protectors and po...

Страница 11: ...pts and dialog boxes to complete the setup process Note that the product key does not contain the numerals 0 1 or 5 When you login to Windows for the rst time you will see the Windows activation scree...

Страница 12: ...ck the key icon located in the bottom right hand corner of the screen You can also activate Windows over the phone You may bypass the activation screen for 30 days before Windows will require you to a...

Страница 13: ...lation These simple tips can help your system stay clear of most viruses Make sure you have antivirus protection and anti spyware software These can be purchased from Velocity Micro Reliable versions...

Страница 14: ...at at the end of the name Files with these endings are meant to execute programs they could potentially contain viruses Be especially aware of downloading les with a combination of gif bmp or jpg in c...

Страница 15: ...ystem Tools Disk Cleanup The program will prompt you to specify a drive on which to operate usually C The Disk Cleanup window will appear 2 Place a check mark next to the location s that you want to c...

Страница 16: ...ow cluttered your system is with scattered bits of les Velocity Micro recommends running Disk Defragmenter once a week for optimal system performance Use Disk Defragmenter in the following manner 1 Se...

Страница 17: ...alth of your system you should remove old or unwanted programs and les on a regular basis The Control Panel contains a record of all the programs installed on your hard drive To remove an application...

Страница 18: ...ou to put in the disk that came with the product Troubleshooting Drivers Velocity Micro loads your system with the most recent drivers for all components as well including them on a disk that comes wi...

Страница 19: ...ark next to any hardware device indicates a missing or problematic driver To update a driver nd the device that needs troubleshooting right click on its entry in the list and select Update Driver Foll...

Страница 20: ...he manufacturer s website and looking for the Drivers Downloads or Support section Follow the posted guidelines for installing the new drivers Flashing the BIOS Flashing your motherboard s BIOS is not...

Страница 21: ...scharge static electricity from your body by touching a grounded unpainted metal surface The metal chassis of your system case works ne for this procedure Avoid placing your open system on thick carpe...

Страница 22: ...o connections and sound quality Installing a faster video card for increased performance in 3D games Installing more memory to improve multitasking performance and system reliability Opening your comp...

Страница 23: ...gently wipe the computer case monitor case printer case keyboard mouse and speakers Never use soap or a spray product Never allow liquid to drip or spill inside computer parts or case openings The In...

Страница 24: ...of compressed air to remove dirt and debris that may have accumulated underneath your keys Mouse Mousepad Turn the mouse upside down Use a clean lint free cloth to wipe off any debris from the eye le...

Страница 25: ...least three times in the rst month of use Use the power management features of your notebook Navigate to Start Control Panel Power Options Customizing these options for your system can greatly extend...

Страница 26: ...www velocitymicro com Chapter 3 Restoring Your System If you experience a complete lack of function in your PC you may need to perform a complete system restore Call VelocityCare for further instructi...

Страница 27: ...surge protector or outlet Adjust the brightness and contrast controls on the front of the monitor to make sure they are not darkened Make sure the video cable is plugged into both the system and the m...

Страница 28: ...nd CD DVD drives are empty Remove any USB storage devices and ash media If the message persists contact Velocity Micro Customer Care Problem The monitor displays an image but it is distorted or hour g...

Страница 29: ...2 Preventing Electrostatic Discharge carefully open your case and use a can of compressed air to gently blow dust off any fans Dust buildup creates turbulence and noise around the fans Consider upgra...

Страница 30: ...replacing the battery which is just a regular watch battery you can get from any hardware or electronics store Check your motherboard s manual to nd out the type of battery you need Problem The compu...

Страница 31: ...ork clean and dry your mouse pad or mousing surface Make sure your surface is smooth for your mouse Make sure Windows has the correct drivers for your mouse Right click on the My Computer icon then Pr...

Страница 32: ...itymicro com Windows Help Select Help and Support from the Start Menu Use the index to nd information about your question Online Help Visit Microsoft Help and Support at http www microsoft com support...

Страница 33: ...If you are having problems with an individual software program contact the vendor of that software You can use the phone number found in the software manual or visit the vendor s website Find a list...

Страница 34: ...it is deemed necessary and feasible by Velocity Micro s Help Desk Velocity Micro will ship the customer the part s needed to repair the system and arrange for a Velocity Micro s eld service engineer...

Страница 35: ...is responsible for paying all RMA shipping costs STANDARD TERMS OF SALE AND LIMITED WARRANTY AGREEMENT Velocity Micro warrants Velocity Micro s products are free from defects in materials and workman...

Страница 36: ...ute functionally equivalent new or serviceable reconditioned parts and systems which are warranted for the remainder of same period as the original defective part Velocity Micro reserves the right to...

Страница 37: ...ing the original operating system and original device drivers only Data File Backup Velocity Micro claims no responsibility for any lost or missing data on a customer s computer The customer is solely...

Страница 38: ...rs to the amount of megabits per second that a card is capable of transmitting either 10 100 or 1000 megabits per second allowing for maximum compatibility with all networks 1000 Mbps is 1Gbps gigabit...

Страница 39: ...numbers are better CL2 is faster memory than CL2 5 which is in turn faster than memory rated CL3 DDR Double Data Rate Motherboards that are marked DDR support Double Data Rate memory RAM This type of...

Страница 40: ...ition processor are designed for high end gamers and power users FSB Front Side Bus The speed at which the motherboard can communicate with its RAM and chipset FSB speed is measured in megahertz MHz G...

Страница 41: ...ache pronounced cash An extra level of chips on the processor that speed up commonly used functions The more cache your processor has the quicker it can perform certain functions PCI Express Periphera...

Страница 42: ...ard drive rotates its magnetic platters Traditional speeds include 5400RPM and 7200RPM Serial ATA offers speeds of 10 000RPM SATA 150 or Serial ATA Serial Advanced Technology Attachment High speed int...

Страница 43: ...www velocitymicro com 43 Customer Notes...

Страница 44: ...44 www velocitymicro com Customer Notes...

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