Troubleshooting
Why does not the latch extend but the motor is rotating
when resetting my lock?
Improper installation may have caused the issue. Please follow the
steps to review:
1. Please make sure the latch and strike are aligned.
2. Please slightly loosen the mounting screws on the external
assembly keypad and the latch bolt if the screws are over-tight-
ened.
3. Please open your door and reset the lock.
Why does not the latch extend and the motor isn't rotating
when resetting my lock?
The deadbolt latch should be retracted(unlocked) through all your
installation process.
The thumb turn should be vertical in your installation steps 4C and 5A.
Please open your door and reset the lock.
When I attempt to lock/unlock my deadbolt, why does the
latch go in and out for a few times?
It happens when the latch and strike are misaligned.
Please make sure the bolt hole on the door frame is at least 1 inch
deep, so that the bolt can be fully extended.
Please check if the door can be closed properly, the deadbolt should
not impact the strike or door frame on the door frame side, it should go
directly into the hole properly.
Why does my lock only work properly when the backup key
is in? Why am I unable to pull the key out in the unlocked
position?
You may need to re-install the whole lock.
Please make sure when you start to install, the lock is in unlocked
status;
Please make sure the thumb turn is vertical.
Please do not put the backup key in the lock.
What does 5 short and fast beeps mean while program-
ming?
It alerts you either time-out or wrong entry.
Please be sure to complete each setting step within 5 seconds.
Please change the default master code in the first time programming.
Please be sure the user code is with correct format and with 4 to 10
digits.
What if I forget my Master Codes?
If you forget your Master code, resetting your lock, then the original
master code (12345678) works, and all previous user codes were
erased.
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