Notice
Veeder-Root makes no warranty of any kind with regard to this publication, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Veeder-Root shall not be liable for errors contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this publication.
Veeder-Root reserves the right to change system options or features, or the information contained in this publication.
This publication contains proprietary information which is protected by copyright. All rights reserved. No part of this publication may be
photocopied, reproduced, or translated to another language without the prior written consent of Veeder-Root.
Contact Technical Support for additional troubleshooting information at 800-323-1799.
DAMAGE CLAIMS / LOST EQUIPMENT
Thoroughly examine all components and units as soon as they are received. If any cartons are damaged or missing, write a complete
and detailed description of the damage or shortage on the face of the freight bill. The carrier's agent must verify the inspection and sign
the description. Refuse only the damaged product, not the entire shipment.
Veeder-Root must be notified of any damages and/or shortages within 30 days of receipt of the shipment, as stated in our Terms and
Conditions.
VEEDER-ROOT’S PREFERRED CARRIER
1.
Contact Veeder-Root Customer Service at 800-873-3313 with the specific part numbers and quantities that were missing or
received damaged.
2.
Fax signed Bill of Lading (BOL) to Veeder-Root Customer Service at 800-234-5350.
3.
Veeder-Root will file the claim with the carrier and replace the damaged/missing product at no charge to the customer. Customer
Service will work with production facility to have the replacement product shipped as soon as possible.
CUSTOMER’S PREFERRED CARRIER
1.
It is the customer’s responsibility to file a claim with their carrier.
2.
Customer may submit a replacement purchase order. Customer is responsible for all charges and freight associated with
replacement order. Customer Service will work with production facility to have the replacement product shipped as soon as
possible.
3.
If “lost” equipment is delivered at a later date and is not needed, Veeder-Root will allow a Return to Stock without a restocking fee.
4.
Veeder-Root will NOT be responsible for any compensation when a customer chooses their own carrier.
RETURN SHIPPING
For the parts return procedure, please follow the appropriate instructions in the EMR Products General Returned Goods Policy pages
in the EMR4 Products price list. Veeder-Root will not accept any return product without a Return Goods Authorization (RGA) number
clearly printed on the outside of the package.
©Veeder-Root 2018. All rights reserved
.
