EMR4 Troubleshooting Guide
System Error Codes
66
Figure 54. IB Tri-Color LED Status Flash Patterns
E66 - PRINTER BUSY
The E66 Printer Busy error means that the printer still has information to print from the previous transaction. If a
transaction is complete, but no ticket was put in the printer, the display can be ‘reset’ to zero by pushing the
FINISH button. When the START button is pushed, the Printer Busy Error comes up. The printer icon should be
flashing to indicate there is information to be printed. The ability to ‘reset’ the register is based on a ticket sensing
switch inside the printer that clears once a ticket has been removed. The data that needs to be printed is still
however, in the printer’s buffer memory as indicated by the flashing icon.
Another possibility is that the previous transaction printed some or most of the information on the ticket, but the
ticket was not long enough to print all the information (the printer icon should be flashing). Install a blank ticket into
FG
FG
FG
P
P
P
P
P
FG
FG
FG
FG
FR
FY
FR
FY
FY
FY
FR
FR
FY
P
P
P
P
FR
P
FR
P
P
Po
w
er On Sequence
1 Display Head Communicatin
g
2 Display Heads Communicatin
g
Communication Error
IB Self-Test Error
1 Or More IB Relays Are Active
Flash Sequence
Repeats
Repeats
Repeats
Repeats
P
Repeats
P
Repeats
P
Repeats
P
Repeats
P
Repeats
P
Repeats
FG
FG
FR
FR
FY
FY
Repeats
Repeats until
IB Relays Inactive
Where: FG= Flash Green, FR=Flash Red, FY=Flash Yello
w
, P=Pause off
Pro
g
rammin
g
in Pro
g
ress
(Programming of Flash
to IB & DH)
FR
FR
FR
FR
FG
FG
FR
FR
Waitin
g
for USB
(User selected the
Software Upgrade
feature)
FR
FR
FR
Data Files Error
(One of the thumb drive
files is invalid - 3 repeating
red flashes)
Pro
g
rammin
g
Error
(An error occurred while
programming the flash -
4 repeating red flashes)
FR
FR
FR
FR
FR
FR
FR
FR
FR
FR
FR
FR
FR
FR
FR
Version Files Error
(Version numbers in the
IB & DH do not match -
8 repeating red flashes)
CRC Files Error
(There is a CRC error
in one of the files -
7 repeating red flashes)
