• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your machine.
• Check the On/Off switch is in the On position.
• The cleaning pad may already be saturated or dirty, wash the cleaning
pad. Go to the ‘Taking care of your machine’ pages.
• There may be no water in water tank, check the water tank has water.
• Check the water tank is securely fitted and the hard water filter is in place.
• Hard water filter may be blocked and need to be replaced.
• Steam path may be blocked. Go to ‘Let’s talk technical’ page.
• Check correct setting has been selected, to use detergent
selected
vinyl
or
tile
.
• Check the detergent has been diluted to correct strength.
Solution
Problem
Warning:
Always unplug the steam mop before performing maintenance/troubleshooting checks
What to do if it goes wrong
There is an
accessory missing
The steam mop
won’t turn on?
Why is the steam mop
not producing
steam/detergent?
Why won’t the cleaning
pad pick up dirt?
• The plug may not be fully pushed into the electrical socket.
• Steam coming from the side of the machine may indicates a blockage
within the machine. To clear any blockages go to the ‘Taking care of
your machine’ pages.
Why is steam coming
from the side of
the steam mop?
Getting in touch
