What to do if it goes wrong
• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your vacuum cleaner.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a
13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the
vacuum cleaner. Remove and empty the dirt container and check the hose
for blockages. Clean the filters and allow the vacuum cleaner to cool for
approximately 1 hour (if you have washed the filters you will need to wait
24 hours for the filters to fully dry before putting them back into the
vacuum cleaner).
• The brushbar may be clogged, check the brushbar and clear any hair
or debris. Go to ‘Let’s talk technical’.
• The belt may be broken. Go to ‘Let’s talk technical’.
• Empty the dirt container and clean filters. Go to ‘Taking care of your machine’.
• There may be a blockage in the hose. Please remove the hose from the
vacuum cleaner, check and clear any blockages. Go to ‘Let’s talk technical’.
• The brushbar may not be turning. Go to my brushbar isn’t turning below.
• The brushbar height adjuster dial may not be set to the correct setting.
Go to ‘Using your machine’.
• Make sure the hard floor adaptor is attached/unattached dependant on the
floor surface.
• If the accessory/tool will not pick up, check and clear any blockages.
Go to ‘Let’s talk technical’.
Solution
Problem
Is there an accessory
missing?
Why does my vacuum
cleaner have no power?
Why won’t the vacuum
cleaner pick up?
My brushbar
isn’t turning?
Getting in touch
CAUTION:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.