www.vax.co.uk
8
troubleshooting / uk service & help
7. Troubleshooting
WARNING: To reduce the risk of personal injury,
unplug the vacuum cleaner before performing
maintenance or troubleshooting checks.
PROBLEM: Hand Vac won't run
Cause:
Battery not charged.
Solution:
Charge battery. For first use charge for at
least 24 hours. Power switch must be in the
‘OFF’ position when charging. if the charge
indicator on charger lights up, the battery is
charging.
Cause:
Contacts between unit and base are dirty.
Solution:
Wipe dirt from contacts.
Cause:
On/off switch not turned on.
Solution:
Push on/off button to ‘on’.
Cause:
No electricity in the electrical outlet.
Solution:
Check fuse/breaker. Replace fuse or reset.
Cause:
Power cord not firmly pushed into electrical
outlet.
Solution:
Plug unit in firmly.
PROBLEM: Hand Vac won’t pick up/loss of suction.
Cause:
Nozzle / dirt passage clogged.
Solution:
Remove obstruction.
Cause:
Filter is clogged.
Solution:
Clean filter and replace.
Cause:
Battery charge is getting weak.
Solution:
Charge battery.
Cause:
Dirt container is full.
Solution:
Empty dirt container.
Cause:
Filter is dirty.
Solution:
Clean or replace filter.
PROBLEM: Battery won’t charge.
Cause:
Power button is in the ‘ON’ position.
Solution:
Press the power button to ‘OFF’ position. In
charge indicator on charger lights up, the
battery is charging.
8. UK Service & Help
Vax Care 0870 6061248
Monday-Friday
8.00am to 6.00pm.
Saturday-Sunday 9.00am to 5.00pm.
An answerphone is available outside of these hours. Any
queries or concerns about using the Vax, call the Vax
Careline. Calls are charged at the UK national rate.
Please make a note of the serial number and model
number of the carpet cleaner before calling. There are
over 400 approved Vax Service Agents in the UK. For the
nearest Service Agent, please call the Vax Careline.
www.vax.co.uk
!
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