• The filters may be clogged, clean the filter.
Go to ‘Taking care of your machine’
Solution
Problem
WARNING:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing maintenance
/troubleshooting checks.
What to do if it goes wrong
• Check the ‘This pack contains’ panel on the box to make sure the part is
included with your vacuum cleaner
Is there an accessory
missing?
Why is dust escaping
from the vacuum?
• The plug may not be fully pushed into the electrical socket
• Check the fuse in the plug if this needs replacing, always replace with a
13amp fuse
• The motor thermostat may have tripped. If this has happened, unplug the
vacuum cleaner. Remove and empty the dirt container and check the hose
for blockages. Clean the filters and allow the vacuum cleaner to cool for
approximately 1 hour (if you have washed the filters you will need to wait 24
hours for the filters to fully dry before putting them back into the
vacuum cleaner)
Why does my
vacuum cleaner
have no power?
• The dirt container may not be correctly fitted, remove the dirt container from
the vacuum cleaner and check it’s assembled correctly, refit ensuring it’s locked
into place
• The filter may be clogged, clean the filter. Go to ‘Taking care of your machine’
• The dirt container may be blocked, empty the dirt container. Go to ‘Taking care
of your machine’
• There may be a blockage in the hose/tube. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to ‘Let’s talk technical’
Why won’t the vacuum
cleaner pick up?
Getting in touch
* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the vacuum cleaner before calling.
