• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace
with a 13amp fuse.
• The motor thermostat may have tripped. If this has happened,
unplug the vacuum cleaner. Remove and empty the dirt container
and check the hose for blockages. Clean the filters and allow
the vacuum cleaner to cool for approximately 1 hour (if you have
washed the filters you will need to wait 24 hours for the filters
to fully dry before putting them back into the vacuum cleaner).
• There may be a blockage in the hose. Please remove the hose
from the vacuum cleaner, check and clear any blockages.
• Empty the dirt container and clean filters. Go to the ‘Taking care
of your machine’ pages.
• The brushbar may not be turning. Go to ‘My brushbar isn’t
turning?’ below.
• If the accessory/tool will not pick up, check and clear
any blockages.
• If the vacuum cleaner is making a whistling noise, please remove
the dirt container open the bottom and clean the seals. Replace the
dirt container and retry.
• If there is an air sucking noise from the top of the dirt container,
this would indicate a blockage in the machine. Go to ‘Why does my
vacuum cleaner have no power?’ above.
• The brushbar may not be switched on, please check the brushbar
On/Off switch.
• If the vacuum cleaner is not reclined the brushbar will
automatically switch off.
• If the red light is flashing the brushbar may be jammed. Clear any
blockages for further help go to the ‘Let’s talk technical’ pages.
• Check the belt. Go to ‘Changing the belt’ on the ‘Let’s talk
technical’ pages.
Solution
Problem
CAUTION:
To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
Why does my vacuum
cleaner have no power?
Why won’t the vacuum
cleaner turn on?
My brushbar
isn’t turning?
My vacuum cleaner
is making an
excessive noise?
What to do if it goes wrong
Getting in touch
