Vantron
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VT-MITX-TGL | User Manual 34
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4.2 Warranty
Product warranty
VANTRON warrants to its CUSTOMER that the Product manufactured by VANTRON, or
its subcontractors will conform strictly to the mutually agreed specifications and be free
from defects in workmanship and materials (except that which is furnished by the
CUSTOMER) upon shipment from VANTRON. VANTRON’s obligation under this warranty
is limited to replacing or repairing at its option of the Product which shall, within
24
months
after shipment, effective from invoice date, be returned to VANTRON’s factory
with transportation fee paid by the CUSTOMER and which shall, after examination, be
disclosed to VANTRON’s reasonable satisfaction to be thus defective. VANTRON shall
bear the transportation fee for the shipment of the Product to the CUSTOMER.
Out‐of‐Warranty Repair
VANTRON will furnish the repair services for the Product which are out-of-warranty at
VANTRON’s then-prevailing rates for such services. At customer’s request, VANTRON will
provide components to the CUSTOMER for non-warranty repair. VANTRON will provide
this service as long as the components are available in the market; and the CUSTOMER
is requested to place a purchase order up front. Parts repaired will have an extended
warranty of 3 months.
Returned Products
Any Product found to be defective and covered under warranty pursuant to Clause above,
shall be returned to VANTRON only upon the CUSTOMER’s receipt of and with reference
to a VANTRON supplied Returned Materials Authorization (RMA) number. VANTRON
shall supply an RMA, when required within three (3) working days of request by the
CUSTOMER. VANTRON shall submit a new invoice to the CUSTOMER upon shipping of
the returned products to the CUSTOMER. Prior to the return of any products by the
CUSTOMER due to rejection or warranty defect, the CUSTOMER shall afford VANTRON
the opportunity to inspect such products at the CUSTOMER’s location and no Product so
inspected shall be returned to VANTRON unless the cause for the rejection or defect is
determined to be the responsibility of VANTRON. VANTRON shall in turn provide the
CUSTOMER turnaround shipment on defective Product within
fourteen (14) working
days
upon its receipt at VANTRON. If such turnaround cannot be provided by VANTRON
due to causes beyond the control of VANTRON. VANTRON shall document such instances
and notify the CUSTOMER immediately.
