TROUBLESHOOTING
Issue 1:Earphone is unable to connect successfully to your mobile device
Problem 1: Earphone’s battery is flat
Solution: Fully charge the earphone (3 hours) and retry connection with your mobile device.
Problem 2: Earphone not paired to your mobile device
Solution: Make sure that the earphone is successfully paired upon selecting ‘Valore BTS04’ in
the device list.
Problem 3: Earphone and mobile device too far apart
Solution: Make sure that the earphone is within a metre range during pairing and connection.
Problem 4: Earphone is connected to other mobile device
Solution: Make sure that the earphone has already been disconnected before making a new
connection with a new device.
Issue 2: Sound from the earphone is too soft or silent
Problem 1: Earphone’s battery is low / flat
Solution: Fully charge the earphone (3 hours) and retry connection with your mobile device.
Problem 2: Earphone or mobile device’s volume is too low
Solution: Turn the volume of the earphone or mobile device up to increase the volume.
Problem 3: Music track may not be audible
Solution: Make sure that the music track is of a playable format for the mobile device.
Problem 4: Earphone and mobile device might not be connected properly.
Solution: Repeat the connection step via Bluetooth again to make sure that it
is connected properly and try again.
Volume up
Short press
/ Previous song
Volume down
Short press
Volume - / Next song
Next song
Long press
/ Next song
Previous song
Long press
Volume - /
Previous song
Play / Pause
Short press MFB once
Function
Operation
