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Service
If your Valentine One needs repair:
Before sending your Valentine One back to us for service,
please check TROUBLESHOOTING on page 30-31.
If it’s completely dead, make sure it’s connected to a
reliable power source. Try another car.
If it still fails to function, follow these instructions to obtain
factory service.
Where to ship:
Return your Valentine One, both power cords and lighter
adapter (don’t send the mounts) to:
Valentine Research
Customer Service
10280 Alliance Road
Cincinnati, Ohio 45242
How to ship:
Ship your unit prepaid and
insured
, in its original packaging
or something equally protective. You are responsible for
your Valentine One until it is in our hands, so insist on a
proof-of-delivery receipt.
Along with your Valentine One, please enclose the
following:
a) your name; billing address, shipping address and
email address;
b) description of the problem;
c) your daytime telephone number; and
d) if your Valentine One is out of warranty (older than one
year), send $45 or a credit card number with expiration
date and credit card ID to cover cost of diagnosis
and/or repair.
Your Valentine One will be repaired as soon as possible.
For units that have been abused or modified, a repair
cost will be calculated based on parts and labor required.
You will be contacted if the repair cost exceeds the $45
basic charge.
Notes:
1. We will not repair any Valentine One that has an
unreadable serial number.
2. We ship to addresses within the USA or Canadian
Provinces AB, BC or SK only.
Prices subject to change without notice.
