36
37
EN
EN
Useful information
Useful information
B
B
Problem
Cause
Solution
The machine vibrates or
makes noises.
The machine may not be
levelled correctly.
• Adjust the legs to level the
machine.
A solid substance may have
become caught in the pump
filter.
• Clean the pump filter.
The safety screws for
transport have not been
removed.
• Remove the safety screws
for transport.
The amount of laundry in
the machine may be too
small.
• Put more laundry into the
machine.
The machine may be
overloaded.
• Remove some laundry
from the machine or spread
it out manually to balance it
evenly in the machine.
Check that the machine is
not resting on a solid object.
• Make sure the machine is
not placed on any objects.
Water is leaking from the
bottom of the washing
machine.
The drain hose may be
clogged or bent.
• Clean or straighten the
hose.
The pump filter is clogged.
• Clean the pump filter.
The machine stopped just
after the programme was
started.
Make sure that the washing
machine has not stopped
temporarily due to low
voltage.
• The machine can resume
when the voltage returns to
normal.
The machine directly drains
the water it takes in.
The height of the drain hose
is not correct.
• Connect the water
drain hose according to
the instructions at the
beginning of the manual.
No water is visible in the
machine during washing.
The water level is not visible
from outside the machine.
• This is not a problem in
any way.
Problem
Cause
Solution
The door does not open.
The door lock is activated
due to the water level in the
machine.
• Drain the water from the
machine by starting the
Pump or Spin program.
The machine is heating the
water or is in the spin cycle.
• Wait for the programme
to finish.
The child lock mode is
activated. The door lock
will be deactivated two
minutes after the end of the
programme.
• Wait two minutes for the
door lock to deactivate.
The loading door must be
blocked because of the
pressure applied to it.
• Take the handle, push
and pull the loading door to
release it and then open it.
