Guarantee and customer service 9
0020213396_00 flexoTHERM Operating instructions
15
safe and satisfactory standards. Installers
should also be fully conversant with and
competent with all necessary electrical and
building regulations that may apply to the
installation.
In addition all unvented domestic hot water
cylinders must be installed by a compet-
ent person to the prevailing building regu-
lations at the time of installation (G3). All
appliances shall be fully commissioned in
accordance with our installation manual
and Benchmark commissioning check list
(this will be included within the installa-
tion manual). These must be signed and
given to the user for safe keeping during
the hand over process. Installers should
also at this time advise the user of the an-
nual servicing requirements and advise of
appropriate service agreement.
Terms and conditions do apply to the guar-
antee, details of which can be found on the
registration card included with this appli-
ance. In order to qualify for guarantee after
one year the appliance must be serviced
in accordance with our installation manual
servicing instructions. The benchmark ser-
vice history should be completed. Note -
all costs associated with this service are
excluded from this guarantee.
Failure to install and commission this ap-
pliance in compliance with the manufac-
turer’s instructions will invalidate the guar-
antee (this does not affect the customer’s
statutory rights).
9.2 Customer service
Applicability:
Great Britain
To ensure efficient and reliable operation
of your boiler it is recommended that regu-
lar servicing is carried out by your service
provider:
Vaillant Applied System Sales
Vaillant Ltd.
Nottingham Road
Belper
Derbyshire DE56 1JT
United Kingdom
VaillantTraining: 845
601
88 85
E-mail: [email protected]
Commercial service assistance:
870
850
30 72 (Mon-Fri 8:30am
–
5:30pm)
Technical advice: 844
693
31 33 (Mon-Fri
8:30am
–
5:30pm, Sat 9:00am - 4:00pm)
E-mail: [email protected]
