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Warranty Information

See Vaddio Warranty, Service and Return Policies posted on

support.vaddio.com

for complete details.

Hardware* warranty:

Two (2) year limited warranty on all parts and labor for Vaddio manufactured

products. Vaddio warrants its manufactured products against defects in materials and workmanship for a
period of two years from the day of purchase, to the original purchaser, if Vaddio receives notice of such
defects during the warranty. Vaddio, at its option, will repair or replace products that prove to be
defective. Vaddio manufactures its hardware products from parts and components that are new or
equivalent to new in accordance with industry standard practices.

Exclusions:

 The above warranty shall not apply to defects resulting from improper or inadequate

maintenance by the customer, customers applied software or interfacing, unauthorized modifications or
misuse, mishandling, operation outside the normal environmental specifications for the product, use of the
incorrect power supply, modified power supply or improper site operation and maintenance. OEM and
special order products manufactured by other companies are excluded and are covered by the
manufacturer’s warranty.

Vaddio Customer Service:

 Vaddio will test, repair, or replace the product or products without charge if the

unit is under warranty.  If the product is out of warranty, Vaddio will test then repair the product or
products. The cost of parts and labor charge will be estimated by a technician and confirmed by the
customer prior to repair. All components must be returned for testing as a complete unit. Vaddio will not
accept responsibility for shipment after it has left the premises.

Vaddio Technical Support:

 Vaddio technicians will determine and discuss with the customer the criteria

for repair costs and/or replacement. Vaddio Technical Support can be contacted by email at

[email protected]

or by phone at one of the phone numbers listed on

support.vaddio.com

.

Return Material Authorization (RMA) number:

 Before returning a product for repair or replacement

request an RMA from Vaddio’s technical support. Provide the technician with a return phone number, e-
mail address, shipping address, product serial numbers and original purchase order number. Describe the
reason for repairs or returns as well as the date of purchase. See the General RMA Terms and Procedures
section for more information. RMAs are valid for 30 days and will be issued to Vaddio dealers only. End
users must return products through Vaddio dealers. Include the assigned RMA number in all
correspondence with Vaddio. Write the assigned RMA number clearly on the shipping label of the box when
returning the product. All products returned for credit are subject to a restocking charge without
exception. Special order product are not returnable. 

Voided varranty:

 The warranty does not apply if the original serial number has been removed or if the

product has been disassembled or damaged through misuse, accident, modifications, use of incorrect
power supply, use of a modified power supply or unauthorized repair.

Shipping and handling:

 Vaddio will not pay for inbound shipping transportation or insurance charges or

accept any responsibility for laws and ordinances from inbound transit. Vaddio will pay for outbound
shipping, transportation, and insurance charges for all items under warranty but will not assume
responsibility for loss and/or damage by the outbound freight carrier. If the return shipment appears
damaged, retain the original boxes and packing material for inspection by the carrier. Contact your carrier
immediately.

Products not under warranty:

Payment arrangements are required before outbound shipment for all out of

warranty products. 

34

Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling-Mounted Document Camera

Содержание DocCAM 20 HDBT

Страница 1: ...Configuration and Administration Guide for the DocCAM 20 HDBT Ceiling Mounted Document Camera Document 411 0017 32 Rev C May 2018...

Страница 2: ...Zone and NTP Server 12 Managing Access and Passwords 13 Configuring IP Streaming 14 Editing IP Streaming Settings 14 Protocol and Streaming URL 16 Adding Room Information to the Web Interface 17 Rebo...

Страница 3: ...pliance Statements and Declarations of Conformity 32 FCC Part 15 Compliance 32 ICES 003 Compliance 33 European Compliance 33 Warranty Information 34 Index 35 iii Configuration and Administration Guide...

Страница 4: ...Exmor 1 2 8 type high speed low noise image sensor for 2 38 megapixels total full HD native 1080p 60 n 20x optical zoom with horizontal field of view from 60 wide end to 3 3 tele end n Low power lase...

Страница 5: ...ass 3 5 mw 650 nm red laser which produces visible laser radiation Avoid direct eye exposure Do not look at the laser aperture during camera operation All DocCAM 20 HDBT part numbers Caution Avertisse...

Страница 6: ...ser Ne regardez pas directement dans l ouverture laser lorsque la cam ra est en marche n IR window Sensors in the camera face receive signals from the remote Point the remote toward the camera precisi...

Страница 7: ...is product contains a Class 1 650 nm red laser pointer Cet appareil contient un pointeur laser de la Classe 1 lumi re rouge de 650 nm Camera assembly number 998 9968 000 only Caution This product cont...

Страница 8: ...a s subject Laser buttons The laser pointer is aligned at the factory to point slightly above the center of the camera s subject Move the camera to a zoom preset Position Preset buttons 1 through 6 bo...

Страница 9: ...d direct eye exposure Do not look at the laser aperture during camera operation Lumi re de laser Ne regardez pas directement dans le faisceau laser Ne regardez pas directement dans l ouverture laser l...

Страница 10: ...MAC address 2 Press the Data Screen button again to dismiss the information If the address is 169 254 1 1 the camera is using its default IP address and you will need to configure it for your network...

Страница 11: ...s Add helpful information the web interface screens such as conference room name and the in house number for AV assistance n Networking Ethernet configuration n Security Set passwords and manage guest...

Страница 12: ...n Camera Camera adjustments n Color settings Iris iris gain red gain blue gain detail chroma gamma n Store and label custom color settings as CCU scenes Camera Access management n Guest access n Accou...

Страница 13: ...tion to display in the web interface n System Controls to reboot reset to factory defaults and run firmware updates access to soft DIP switches n Help Contact information for Vaddio Technical Support...

Страница 14: ...169 254 1 1 if no DHCP server is available You will only be able to enter the IP address subnet mask and gateway if you set IP Address to Static Caution Consult your IT department before changing any...

Страница 15: ...to match logged events with other actions and external events 1 To make the time zone and NTP server editable enable Automatic NTP Updating 2 Select the desired time zone from the list 3 If desired sp...

Страница 16: ...account n Change the password for the user account n Disable access via Telnet by default access via Telnet is enabled Some of these capabilities may be absent if the camera has not been updated with...

Страница 17: ...t be higher than the value set with the video resolution switch on the back of the camera See Video Resolution for information on setting the switch If the selected value is out of range the camera wi...

Страница 18: ...ired IP streaming resolution 3 Easy quality mode only Select Video Quality 4 Custom quality mode only Select the desired IP streaming frame rate 5 Custom quality mode only Select Constant or Variable...

Страница 19: ...camera uses the RTSP protocol for H 264 streaming Resolutions range from 1080p down to CIF frame rates are 60 30 25 15 RTSP port Vaddio strongly recommends using the default RTSP port number Streaming...

Страница 20: ...ge is displayed on every page of the web interface Rebooting the Camera SYSTEM PAGE FIRMWARE TAB This can help if the camera stops responding as you expect In the System Utilities section select Reboo...

Страница 21: ...configuration 1 Configure the first camera 2 Export its configuration Export Data button The export downloads to your computer as a dat file The filename is the camera s hostname 3 Import the configur...

Страница 22: ...When you are ready to start the update click Continue A progress message box opens and the indicator light on the front of the camera turns yellow to show the firmware update is in progress If the up...

Страница 23: ...u ll find information for contacting Vaddio Technical Support on the Help page Accessing the Diagnostic Logs DIAGNOSTICS PAGE When you contact Vaddio technical support your support representative may...

Страница 24: ...behavior and color scheme n Codec control mode off on Setting Video Output Resolution SYSTEM PAGE DIP SWITCHES TAB The video output resolution set on the System page determines the resolution availabl...

Страница 25: ...eye exposure Do not look at the laser aperture during camera operation All DocCAM 20 HDBT part numbers Caution Avertissement Laser light Avoid direct eye exposure Do not look at the laser aperture dur...

Страница 26: ...R is off IR Out Off On Forwards IR when on Image Flip If mounting the camera upside down set IMAGE FLIP ON Super Wide mode Provides a wider horizontal field of view and greater zoom Some distortion ma...

Страница 27: ...s as needed using the Color Settings n Auto Iris manages light level adjustments automatically Clear this checkbox to adjust iris and gain manually n Auto White Balance manages color automatically Cle...

Страница 28: ...nts These actions include n Rebooting the camera n Putting the camera in standby mode n Selecting a zoom preset that has color and lighting adjustments associated with it To save a custom CCU scene 1...

Страница 29: ...ther zoom presets for views that you will want to use repeatedly All zoom presets may include color and lighting information as well as zoom level Note The Store Preset dialog does not show which pres...

Страница 30: ...he color settings in step 2 To rename a zoom preset Right click the preset and enter a name in the dialog box that opens To clear a zoom preset Storing a zoom preset automatically overwrites any infor...

Страница 31: ...to disable the laser pointer See Enabling or Disabling the Laser Pointer Caution Avertissement Laser controls are available to remote operators using the web interface Keep your eyes out of the beam p...

Страница 32: ...era operation All DocCAM 20 HDBT part numbers Caution Avertissement Laser light Avoid direct eye exposure Do not look at the laser aperture during camera operation Lumi re de laser Ne regardez pas dir...

Страница 33: ...ton The camera s status light is turned off and the remote is not using the same IR channel as the camera Push the Camera Select 1 button on the remote Try the other Camera Select buttons if necessary...

Страница 34: ...ng is not enabled Enable streaming Streaming page in the web interface The laser pointer is off center in the image area The laser pointer is out of alignment Contact Vaddio Technical Support Operatio...

Страница 35: ...tested and found to comply with the limits for a Class A digital device pursuant to Part 15 Subpart B of the FCC Rules These limits are designed to provide reasonable protection against harmful inter...

Страница 36: ...8 A2 2001 Electrostatic Discharge EN 61000 4 3 2006 A1 2008 Radiated Immunity EN 61000 4 4 2004 Corrigendum 2006 Electrical Fast Transients EN 61000 4 5 2006 Surge Immunity EN 61000 4 6 2009 Conducted...

Страница 37: ...placement Vaddio Technical Support can be contacted by email at support vaddio com or by phone at one of the phone numbers listed on support vaddio com Return Material Authorization RMA number Before...

Страница 38: ...es 24 custom home position setting 26 D default IP address 7 detail setting 24 DHCP 11 diagnostic logs 20 Diagnostics page web 20 DIP switch settings 23 directional controls 5 6 F fault isolation 30 f...

Страница 39: ...7 Room Labels page web 17 rotary switch soft resolution frame rate 21 S safety requirements 2 4 saving a configuration 18 scenes CCU 24 storing 24 Scott 24 Security page web 13 session time out 13 sof...

Страница 40: ...1 Diagnostics page 20 Help page 20 navigation button labels 8 Networking page 11 Room Labels page 17 Security page 13 Streaming page 14 System page 17 19 21 Z zoom speed 5 6 37 Configuration and Admin...

Страница 41: ...io RoboSHOT and OneLINK are trademarks or registered trademarks of Milestone AV Technologies HDBaseT and the HDBaseT Alliance logo are trademarks of the HDBaseT Alliance Exmor is a trademark of Sony C...

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