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1.
How To Obtain Warranty Service
To obtain warranty service, you must contact Customer Service at +1 (512) 956-7687 or
[email protected]. Proof of purchase must be presented upon Vaask’s request.
In some cases, a Vaask Customer Service representative will schedule a trouble-shooting
call with the customer to attempt to diagnose the problem remotely. Based on our remote
diagnostics, we may choose to ship the replacement part(s) to the customer free of charge.
We may ask the customer to send us the defective components for diagnostics, in which
case we will cover the return shipping costs provided the customer follows our shipping
instructions. If we send replacement parts, the customer will have the option to install the
replacement parts (following our provided instructions) or schedule a repair appointment
for Vaask or one of our authorized service providers to conduct the repairs at the customer’s
location. If we are unable to diagnose the problem remotely, or if we otherwise determine
that replacement of the product is necessary, we will ship a replacement product free of
charge. In these cases, the customer may choose to schedule an appointment with Vaask or
one of our authorized service providers to install the replacement product.
2.
Exclusions And Limitations
This Limited Product Warranty applies only to the original purchaser of a Qualifying Product.
Without limiting the foregoing, the Limited Product Warranty does not apply to any Vaask
products and services other than Qualifying Products; non-Vaask products, even if included
or sold with a Qualifying Product; or consumables (such as hand sanitizer).
THIS LIMITED PRODUCT WARRANTY DOES NOT APPLY TO DAMAGE TO A PRODUCT
OR PART OF A PRODUCT THAT HAS BEEN SERVICED, ALTERED, REFURBISHED OR
MODIFIED BY ANYONE WHO IS NOT AUTHORIZED BY VAASK, NOR DOES IT APPLY TO ANY
COSMETIC DAMAGE SUCH AS DISCOLORATION, SCRATCHES AND DENTS. IN ADDITION,
THIS LIMITED PRODUCT WARRANTY DOES NOT APPLY TO DAMAGE OR DEFECTS CAUSED
BY (A) USE WITH NON-VAASK PRODUCTS; (B) ACCIDENT, ABUSE, MISUSE, MISHANDLING,
FLOOD, FIRE, EARTHQUAKE OR OTHER EXTERNAL CAUSES; (C) NORMAL WEAR AND
TEAR OR AGING OF THE PRODUCT; (D) OPERATING THE PRODUCT (I) OUTSIDE THE
PERMITTED OR INTENDED USES DESCRIBED BY VAASK, (II) NOT IN ACCORDANCE WITH
INSTRUCTIONS PROVIDED BY VAASK, OR (III) WITH IMPROPER VOLTAGE OR POWER
SUPPLY; OR (E) FAILURE TO CLEAN THE PRODUCT IN ACCORDANCE WITH VAASK’S
CLEANING GUIDELINES.
No Vaask agent or employee is authorized to make any modification, extension or addition to
this Limited Product Warranty. This Limited Product Warranty shall be governed by the laws
of the State of Texas, USA, without regard to any conflict of laws principles that may provide
the application of the law of another jurisdiction. If any provision of our Limited Product
Warranty is held to be unenforceable, such provision shall be severed and the remaining
provisions will remain enforceable.
