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SHIPPING, RETURNS AND WARRANTY CLAIMS
RETURN POLICY
Return Conditions for New Product Only
• FOR PRODUCTS THAT HAVE BEEN INSTALLED, OR PRODUCTS WITH CUSTOM PAINT OR
APPEARANCE PACKAGE, SALE IS FINAL AND NON-REFUNDABLE.
• Customer must notify Vaask of the return within 45 calendar days of the ship date, as set
forth by Vaask in its sole and absolute discretion. The customer must ship product back
within 10 business days of receiving he Return Material Authorization.
• An additional service fee and/or parts replacement fee may be assessed for any product
that is rdamaged, including during shipment;, is missing components; or has been modified
in any way. Such fees and charges will vary based upon the actual material and labor costs
necessary to repair the product, to replace missing, or modified parts, and to return the
product to its original factory condition.
Instructions for Return of New Product
1. To request a return, the customer may contact Vaask by phone +1 (512) 956-7687, by email
([email protected]) or by submitting a Return Material Authorization (RMA) request on vaask.
com/returns.
2. Once Customer Service determines the product’s return eligibility and calculated restocking
fees, Vaask will provide the customer an RMA number and the address to which the product
must be shipped.
3. The customer may, in Vaask’s sole and absolute discretion, be responsible for shipping the
product, including all insurance, freight, or other transportation charges, to the return
address provided by Vaask. The product should be properly packed to avoid damage in
transit. Vaask will not be responsible for such damage.
4. Once Vaask receives the item, the company will inspect the returned items to ensure that it
is not damaged and/or that no component are missing.
5. The amount of the purchase minus restocking fee and original shipping charges will be
credited to the billing account on the order.
6. The credit will be applied to the balance of the billing account. If the balance is less than the
refunded amount, the remaining funds will be refunded to the credit card used for purchase
if applicable, or a check for the amount will be mailed to the address listed for the billing
account on the Sales Agreement.
