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WARRANTY POLICY
Instructions for a Warranty Return
1. To request a return and obtain an RMA number, the customer may contact Vaask Customer
Service by phone +1 (512) 956-7687, by email ([email protected]), or by submitting an RMA
request on vaask.com/returns.
2. Please use the return label supplied by your Customer Service associate.
The return shipment address is:
Vaask
c/o Global Returns
5811 Trade Center Drive, Ste 900
Austin, TX 78744 USA
3. Use the packaging for the replacement part to return the original part. The RMA number
must appear on the outside of the packaging.
4. If the part weighs over 50 lb. (22.7 kg), you will be provided a prepaid Bill of Lading. To
schedule a freight pickup, please contact Customer Service. We will only charge freight
costs if the original part is not covered under warranty.
5. If the part weighs 50 lb. (22.7 kg) or less, please use the provided prepaid shipping label and
schedule a carrier pickup or drop off the package at your local carrier’s office location.
5-YEAR LIMITED PRODUCT WARRANTY
Where Vaask, LLC (“Vaask,” “we” or “us”) has identified in or on product packaging or in a
product website description that a Vaask-branded hand sanitizing fixture has a 5-Year Limited
Product Warranty (a “Qualifying Product”), then for that Qualifying Product, Vaask warrants
to the original purchaser that the Qualifying Product will be free from defects in materials and
workmanship under normal use for a period of five (5) years from the date of original shipment
by Vaask of the Qualifying Product (the “Limited Warranty Period”), subject to the terms and
conditions set forth herein. This is a limited warranty, and it contains specific exclusions and
limitations. This limited product warranty is non-transferable and applies only to a Qualifying
Product sold directly by Vaask.
If a qualifying defect arises and a warranty claim is received by Vaask within the Limited
Warranty Period, Vaask will, at its option and to the extent permitted by law, ship new or
refurbished replacement parts to the original purchaser at no charge or replace the Qualifying
Product with a new or refurbished product at no charge. To the extent permitted by law, these
are your sole and exclusive remedies for a product defect, and Vaask’s total liability shall not
exceed the invoice amount to the original purchaser for the defective Qualifying Product. This
Limited Product Warranty is valid only in the jurisdictions where the products are sold directly
by Vaask and is valid only to the extent permitted by the applicable laws of such jurisdictions.
Any replacement product will be warranted for the remainder of the original warranty period or
thirty (30) days, whichever is longer, or for any additional period of time that may be required by
applicable law.
