5
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE - SOLUTION
6
INSTALLATION
6.1 GENERAL CRITERIA FOR THE SITE SELECTION
The charging station was constructed for the indoor and outdoor area. Therefore, it is necessary
to ensure the installation conditions and the protection of the device at the installation area.
• According to the product standard, the charging station must be located at a height between
0.4 m and 1.5 m. We recommend installing the charging station (height of the socket or parking
bay) at a height of 1.2 m. Observe that national regulations can limit this height. It must be taken
in consideration that, in the case of placement in parking, put it at a height, which in case of
accidental collision, does not damage the recharging point.
• The device must not be exposed to direct water jets (e.g. neighboring manual car wash facility,
high-pressure cleaner, garden hose, etc).
• The device should be protected from direct rain as far as possible to prevent icing, hail damage
or similar.
• The device should be installed in a way that it is protected from direct sunlight as far as possible
•
No voltage supply.
• Check the residual current circuit-breaker and the thermal breaker and, if necessary,
connect them.
• Faulty: contact your service representative.
LED does not light up
The plug is not plugged in properly:
•Pull out the plug and insert it again.
•
The connector in the locking area may be dirty or damaged: clean the connector or have
it replaced.
•
The vehicle doesn't need power or has a failure check on the vehicle.
•Vehicle is scheduled to start the charge at a later start time.
Charging procedure does
not start
•
Reduced current due to high temperature because of the vehicle or the electric
charging station.
•
Protect the vehicle and charging station from direct sunlight during the charging
process.
•
Visual check of dirt, wear or damage on the connecting device. If necessary, contact
your service representative.
•Incorrect authorisation due to an external control device (power supply, photovoltaic
system, etc.)
Vehicle not fully charged
Long charge time
The charging process hasn't been completed by the vehicle: please complete the
charging process according to the vehicle manufacturer's manual. Eventually the
connector cannot be unlocked under traction: push the connector inwards and
reconnect it to the vehicle. Then complete the charging process again.
The connector can't be
unplugged from the car
8
