7 Trouble-shooting
7
Trouble-shooting
You may be able to trouble-shoot the following errors yourself. If not, note down the error
message in full (message and E numbers) and then call Customer Services or report it
to us online.
7.1
Error messages
Display
Possible cause
Solution
illuminates
▪
The childproof lock is activ-
ated.
▸ See how to operate appli-
ance with childproof lock
Childproof lock (see page
13).
▸ Switch the childproof lock
off.
A continuous acoustic
signal is emitted,
flashes and the appli-
ance switches off
▪
A button or a slider was
touched for longer than
10 seconds.
▪
Object (e.g. pan, dish) on the
control panel.
▪
Food boiled over on to the
control panel.
▸ Remove object or food
that has boiled over.
▸ The appliance can be
used again as normal.
flashes
▪
The excess temperature pro-
tection of a cooking zone
was triggered.
▸ Allow the cooking zone to
cool down.
▸ Continue cooking on a dif-
ferent cooking zone.
▸ Check cookware.
flashes
▪
An interruption in the power
supply.
▸ Touch any button to ac-
knowledge the display.
▸ The appliance can be
used again as normal.
or and a num-
ber illuminate
▪
Internal error occurred.
▸ Note down the error num-
ber.
▸ Note down the serial num-
ber (SN) of the appliance.
See the identification plate
for this.
▸ Call Customer Services.
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