My device has not connected to the service for quite a while. Is there
anything I can do myself before calling Customer Care?
Yes, try powering your device off and on. After your device boots, you’ll know you’ve
connected to the service when you see the in the title bar again.
What Web browsers do you support on the Desktop Interface?
Web browsers IE 5+ are supported on both the Windows and Macintosh operating
systems.
Why do the Web pages I open using the device’s Web Browser application
appear different from the pages I open on my desktop computer?
The Web pages displayed on your device have been reformatted so they are easier
to read on a small display. The same or similar information displays; it’s just laid out
on the screen so that it’s easier to view on your device.
What are the requirements for getting my other email accounts to appear
on my device?
To fetch messages from another email account, you must gather the following
information:
Name of the remote email server (e.g., mail.example.com).
Protocol used by the remote email server (e.g., POP, IMAP).
Your username on the remote email server. (For example, if your email address
is [email protected], then your username is “joe”.)
Your password on the remote email server. This is the same password you use to
open the remote email directly.
Most Internet Service Providers and University email systems work with the POP3
protocol. If you are not sure of the protocol, use the
Auto-detect
setting, or you can
call or email your remote service and ask what protocol they support. The remote
service operators can also tell you the name of the remote email server.
66 Troubleshooting
