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Troubleshooting

4-3

Print Quality Problems

The tables and diagrams in the following sections define print quality problems and the corrective
action you can take to solve the problems. Some solutions may require cleaning or replacing parts
of the printer.

If the suggested corrective action will not solve the problem, call for service.

Printed Results

Corrective Action

Skewed-color printout

Perform color registration.

Perform color registration using the printer operation panel. For full details,
refer to the

Using the Operation Panel

section in the

Advanced Operation

Guide

Completely blank printout

Check the feed unit.

Pull out paper cassette 1 and check if the feed unit is correctly installed.

Dropouts, horizontal streaks, stray dots

Refresh drum.

Refer to the following procedures on the operation panel and try cleaning
the drum surface using the printer’s built-in cleaning system.

Press

[Menu]

, and then press

to display

Others >

Press

, and then press

to display

>Service >

Press

, and then press

to display

>>Drum

. And then press

[OK]

twice.

The message display shows

Please wait

, and then the drum starts

turning and stops after approx. 100 seconds. The printer reverts to

Ready

Clean the separator.

Open the printer left cover 1 and clean the separator with a cleaning brush.
Refer to

Cleaning the Printer

on page

3-13

White vertical streaks

Clean the laser scanner unit.

Perform the following procedures on the operation panel and try cleaning
the laser scanner unit using the printer’s built-in cleaning system.

Press

[Menu]

, and then press

to display

Others >

Press

, and then press

to display

>Service >

Press

, and then press

to display

>>LSU

. And then press

[OK]

twice.

The message display shows

Please wait

, and cleaning will be

conducted for about 10 seconds. The printer reverts to

Ready

when

cleaning is finished.

Содержание CLP 3532

Страница 1: ...INSTRUCTION HANDBOOK COLOUR PRINTER CLP 3532 BASIC ...

Страница 2: ......

Страница 3: ...rnal Components 1 4 2 Printing Operation 2 1 Loading Printer Driver 2 2 Printing from Application Software 2 3 3 Maintenance 3 1 General Information 3 2 Loading Paper 3 3 Toner Container Replacement 3 8 Cleaning the Printer 3 13 4 Troubleshooting 4 1 General Guidelines 4 2 Print Quality Problems 4 3 Error Messages 4 6 Clearing Paper Jams 4 11 5 Specifications 5 1 ...

Страница 4: ...ii ...

Страница 5: ...notice as the material from which the copying is done Regarding Tradenames PRESCRIBE is a registered trademark of Kyocera Corporation KPDL is trademark of Kyocera Corporation Hewlett Packard PCL and PJL are registered trademarks of Hewlett Packard Company Centronics is a trade name of Centronics Data Computer Inc PostScript is a registered trademark of Adobe Systems Incorporated Macintosh is a reg...

Страница 6: ...License Under this license you may use the Programs only with the device on which they are installed and transfer possession of the Programs and the device to another party If you transfer the Programs you must transfer a copy of this license and any other documentation to the other party Your license is then terminated The other party agrees to these terms and conditions by its first use of the P...

Страница 7: ...notype Imaging License Agreement 1 Software shall mean the digitally encoded machine readable scalable outline data as encoded in a special format as well as the UFST Software 2 You agree to accept a non exclusive license to use the Software to reproduce and display weights styles and versions of letters numerals characters and symbols Typefaces solely for your own customary business or personal p...

Страница 8: ...SAPPLICATION OF THE SOFTWARE AND TYPEFACES 11 Massachusetts U S A law governs this Agreement 12 You shall not sublicense sell lease or otherwise transfer the Software and or Typefaces without the prior written consent of Monotype Imaging 13 Use duplication or disclosure by the Government is subject to restrictions as set forth in the Rights in Technical Data and Computer Software clause at FAR 252...

Страница 9: ...r Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 825 DANGER CLASS 3B LASER RADIATION WHEN OPEN AVOID DIRECT EXPOSURE TO BEAM CAUTION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure Radio Frequency Transmitter This machine contains the transm...

Страница 10: ...emoving a paper jam or when replacing toner NOTE Do not remove these labels High temperature inside Do not touch parts in this area because there is a danger of getting burned High voltage inside Never touch parts in this area because there is a danger of electric shock For Europe Asia and other countries except U S A and Canada Label inside the printer Laser radiation warning ...

Страница 11: ...d with enhancement optional unit Dual Paper Feeder PF 710 Large Capacity Paper Feeder PF 750 Document Finisher DF 710 DF 730 Booklet Unit BF 710 Mail Bin MT 710 and Punch Unit PH 5A Conforms to the following product specifications EN 55 022 1998 A1 2000 A2 2003 Class B EN 61 000 3 2 2000 EN 61 000 3 3 1995 A1 2001 EN 55 024 1998 A1 2001 A2 2003 EN 60 950 1 2001 A11 EN 60 825 1 1994 A1 A2 EN 300330...

Страница 12: ...x ...

Страница 13: ...old or furnished by us including but not limited to any interruption of service loss of business or anticipatory profits or consequential damages resulting from the use or operation of the equipment or software Group for Energy Efficient Appliances GEEA The goal of GEEA is efficient use of energy This product has a high efficiency profile and meets the criteria for receiving the GEEA Label GEEA cr...

Страница 14: ... symbols indicate that the related section includes information on prohibited actions Specifics of the prohibited action are indicated inside the symbol DANGER Indicates that serious injury or even death will very possibly result from insufficient attention to or incorrect compliance with the related points WARNING Indicates that serious injury or even death may result from insufficient attention ...

Страница 15: ...ts a danger of personal injury or damage to the machine Avoid locations with humidity or dust and dirt If dust or dirt become attached to the power plug clean the plug to avoid the danger of fire or electrical shock Avoid locations near radiators heaters or other heat sources or locations near flammable items to avoid the danger of fire To keep the machine cool and facilitate changing of parts and...

Страница 16: ...r when printing an extremely large number of copies the smell may become unpleasant To maintain the appropriate environment for print work it is suggested that the room be properly ventilated Power Supply Grounding the Machine WARNING Do not use a power supply with a voltage other than that specified Avoid multiple connections in the same outlet These types of situations present a danger of fire o...

Страница 17: ...ediately be absolutely certain to remove the power plug from the outlet and then contact your service representative If anything harmful paper clips water other fluids etc falls into the machine turn the power switch off O immediately Next be absolutely certain to remove the power plug from the outlet to avoid the danger of fire or electrical shock Then contact your service representative Do not r...

Страница 18: ...cleaning the internal parts of the machine Other Precautions Do not place heavy objects on the machine or cause other damage to the machine Do not open the upper front cover turn off the power switch or pull out the power plug during printing When lifting or moving the machine contact your service representative Do not touch electrical parts such as connectors or printed circuit boards They could ...

Страница 19: ...e the contents of your stomach If necessary contact a physician If you do happen to get toner in your eyes flush them thoroughly with water If there is any remaining tenderness contact a physician If toner does happen to get on your skin wash with soap and water Do not attempt to force open or destroy the Toner Container Other Precautions After use always dispose of the Toner Container in accordan...

Страница 20: ...Printing Operation This chapter explains how to print from your PC 3 Maintenance This chapter explains how to replace the toner container and how to care for your printer 4 Troubleshooting This chapter explains how to handle printer problems that may occur such as paper jams 5 Specifications This chapter lists the printer s specifications ...

Страница 21: ...d Typeface Used to emphasize button or items to be selected in dialog boxes and titles displaying in dialog boxes Click Next Note Used to provide additional or useful information about a function or feature NOTE For information about storing the pin refer to step 10 Important Use to provide important information IMPORTANT Ensure paper is not folded curled or damaged Caution Cautions are statements...

Страница 22: ...xx ...

Страница 23: ...tions Try to be familiar with the names and functions of these parts for correct use and optimal performance This chapter contains explanations on the following topics Components at the Front of the Printer 1 2 Components at the Left of the Printer 1 2 Components at the Right of the Printer 1 3 Internal Components 1 4 ...

Страница 24: ...ts at the Front of the Printer 1 Operation Panel 2 Front Cover 3 Paper Cassette 1 4 Paper Cassette 2 5 Top Tray 6 Top Cover Components at the Left of the Printer 7 Left Cover 1 8 Left Cover 2 9 Carrying Handles 6 1 2 3 4 5 7 8 9 ...

Страница 25: ...nnector 13 USB Interface Connector 14 Option Interface Slot OPT 15 Memory Card CompactFlash Slot 16 Option Hard Disk Unit Slot HDD 17 Parallel Port Interface Connector 18 Main Power Switch Cover 19 Main Power Switch 20 MP Tray multi purpose tray 21 Slider 22 MP Tray Extension 23 Hand Holes 12 10 13 14 15 16 17 18 20 21 21 22 11 23 19 ...

Страница 26: ...oner Container Yellow 26 Toner Container Cyan 27 Toner Container Magenta 28 Waste Toner Box 29 Toner Container Lock Lever 30 Cleaning Brush 31 Paper Width Guide 32 Paper Width Adjusting Tab 33 Paper Length Guide 34 Power Cord Connector 24 25 26 29 27 28 30 33 31 32 34 ...

Страница 27: ...2 1 2 Printing Operation This chapter contains explanations on the following topics Loading Printer Driver 2 2 Printing from Application Software 2 3 ...

Страница 28: ...TE If the Welcome to the Found New Hardware Wizard dialog box displays select Cancel 2 Insert the CD ROM supplied with the printer into the optical drive of the PC 3 The installation program launches NOTE If the installation program fails to launch use Windows Explorer to access the CD ROM and select Setup exe 4 Perform the procedures displayed on the installation program to install the KX DRIVER ...

Страница 29: ...nt The Print dialog box displays 3 Click the drop down list of printer names All the printers installed in Windows are listed Click the name of the machine 4 Use Number of copies to enter the number of prints required Up to 999 copies can be entered For Microsoft Word we recommend that you click Options and specify Use printer settings for the Default tray 5 To start printing click OK NOTE For inf...

Страница 30: ...Printing Operation 2 4 ...

Страница 31: ...3 1 3 Maintenance This chapter contains explanations on the following topics General Information 3 2 Loading Paper 3 3 Toner Container Replacement 3 8 Cleaning the Printer 3 13 ...

Страница 32: ...ation This chapter describes basic maintenance tasks you can perform on the printer You can replace the following component according to the printer s display Toner Kits Waste Toner Box Also the internal parts need periodic cleaning ...

Страница 33: ...oaded in the paper cassette 1 and 2 500 sheets A4 Letter or smaller or 250 sheets B4 Legal or larger can be loaded in the paper cassette 1 500 sheets can be loaded in the paper cassette 2 Fan the paper then tap it on a level surface to avoid media jams or skewed printing Load paper on the paper cassette following the instructions below 1 Pull out the paper cassette completely ...

Страница 34: ...d paper of A4 letter or smaller set the supplement lever of the paper length guide upright as illustrated 4 Set paper aligning with the left side of the paper cassette IMPORTANT Confirm that the paper length and paper width guides are lined up closely with paper If space is found set the guide again Otherwise it may cause paper jams Do not set folded paper Otherwise it may cause paper jams Do not ...

Страница 35: ... sheets B4 Legal or larger can be loaded Be sure to use the MP tray to print on extra paper such as OHP film or thick paper IMPORTANT When setting special paper such as transparencies and thick paper into the MP tray select the type of paper by referring to Paper Type in the Handling Paper of the Advanced Operation Guide Follow the instructions below to use the MP tray 1 Prepare the MP tray Extend...

Страница 36: ...eed the upper limit of the tray Otherwise it may cause paper jams If you set an envelope be sure to close the opening and set the printing side up Set the opening front or left and insert it along the slide until it stops Loading paper into the optional paper feeder PF 750 3000 sheets of plain paper 80 g m A4 B5 or Letter can be loaded into the optional paper feeder PF 750 Ask your service technic...

Страница 37: ...Maintenance 3 7 2 Set paper into the paper cassette NOTE Do not set folded paper Otherwise it may cause paper jams Do not exceed the upper limit of the cassette 3 Slowly set back the paper cassette ...

Страница 38: ... supplied from the manufacturer to prevent printer troubles and ensure a long printer life The toner kits are supplied in 4 different colors cyan magenta yellow and black A new toner kit for each color contains the following items Toner Container Cleaning cloth Plastic waste bags for old toner container and old waste toner box Waste toner box Installation Guide NOTE Do not remove the toner contain...

Страница 39: ...is to avoid damaging media by the magnetism of the toner You do not have to turn the printer power off before starting the replacement Any data that may be in the process of printing in the printer will be deleted if you turn the printer power off To replace the toner container first make sure of the color of the toner container requiring replacement In this example it is assumed that you are repl...

Страница 40: ...n box 8 Hold the new toner container with the toner container lock lever up and tap the upper part of the container 10 times or more Do not tilt the container 9 Hold the toner container with both hands as illustrated and shake the container strongly 10 times or more IMPORTANT Shake the container fully Otherwise an error may occur due to short supply of toner 10 Set the new toner container into the...

Страница 41: ...er lock lever to the original position Replace other color toner containers in the same way 13 Press the release lever of the waste toner box B and then pull out the waste toner box slowly NOTE Do not place the used waste toner box upside down 14 Place the cap on the used waste toner box as illustrated 15 Insert the used waste toner box into the plastic bag provided for waste toner boxes B ...

Страница 42: ...e 3 12 16 Open the cap of the new waste toner box 17 Set the new waste toner box in the printer 18 Close the front cover When replacing is finished clean the printer referring to Cleaning the Printer on page 3 13 ...

Страница 43: ...he toner container or the waste toner box is replaced to maintain the best printing quality 1 Open the front cover 2 Remove the cleaning brush 3 Open the left cover 1 4 Open the duplex unit A1 5 Move the brush left and right along the separator as illustrated to clean the separator ...

Страница 44: ...Maintenance 3 14 6 Close the duplex unit A1 and the left cover 1 IMPORTANT Push the indicated position to close left cover 1 securely 7 Replace the clean brush and close the front cover ...

Страница 45: ...ng This chapter contains explanations on the following topics General Guidelines 4 2 Print Quality Problems 4 3 Error Messages 4 6 Clearing Paper Jams 4 11 If a problem cannot be corrected contact your service technician ...

Страница 46: ...Windows 98 via the parallel port rename device driver file drvwppqt vxd This file may be located in Windows System Iosubsys or Arcada System folder For technical details visit Microsoft web site for the device driver Symptom Check Items Corrective Action Print quality is not good Refer to Print Quality Problems on page 4 3 Paper is jammed Refer to Clearing Paper Jams on page 4 11 Nothing lights on...

Страница 47: ... drum surface using the printer s built in cleaning system 1 Press Menu and then press S or T to display Others 2 Press X and then press S or T to display Service 3 Press X and then press S or T to display Drum And then press OK twice 4 The message display shows Please wait and then the drum starts turning and stops after approx 100 seconds The printer reverts to Ready Clean the separator Open the...

Страница 48: ...when cleaning is finished Gray background Refresh drum Refer to the following procedures on the operation panel and try cleaning the drum surface using the printer s built in cleaning system 1 Press Menu and then press S or T to display Others 2 Press X and then press S or T to display Service 3 Press X and then press S or T to display Drum And then press OK twice 4 The message display shows Pleas...

Страница 49: ...e problem is being caused by a PRESCRIBE command error If the problem occurs only with a specific file or program the most likely cause is an error in a parameter to a command or command syntax Color on the data and actual printout are different Perform color calibration Perform color calibration either by switching the printer off then on or using the printer operation panel For full details refe...

Страница 50: ...d The total number of pages printed is also indicated e g 0123456 The corresponding paper cassette is not installed Install the cassette The cassette number can be 1 topmost to 4 bottom The punch unit chad box of the option document finisher is full Discard the chads The punch unit waste box of the document finisher is full or is not installed correctly Check if the box is properly installed and t...

Страница 51: ...t be read or written To format the hard disk follow the procedure in the Installation Guide of the hard disk The memory card inserted in the printer is not formatted and therefore cannot be read or written To format a memory card follow the procedure in Using the Operation Panel section of the Advanced Operation Guide A hard disk error has occurred Look at the error code given in place of and refe...

Страница 52: ... alternative and you can change the source for paper feeding After selecting a paper source and pressing Menu Paper Handling appears By pressing the S the paper type settings menu appears After setting the correct paper type press OK and printing starts For details refer to Using the Operation Panel section of the Advanced Operation Guide The mailbox tray is full When removing the paper printing w...

Страница 53: ...m the MP tray can cause paper jam Replace the toner container using a new toner kit The color of the toner container that needs to be replaced is represented by C Cyan M Magenta Y Yellow and K Black The top tray has become full approx 500 pages You must remove all printed pages from the top tray When the printer detects that the top tray is empty again the printer will continue printing into the t...

Страница 54: ... permanent code jobs that can be stored reached the limit value and no more can be saved Either delete some unnecessary jobs etc or increase the limit 98 An unreadable page was found in a job The job is damaged 99 A print job for the specified ID does not exist in the hard disk Code Meaning 01 The printer does not support the memory card inserted The memory card must meet the requirements describe...

Страница 55: ...an occur in more than one component on the paper paths Paper jam message Paper jam location Description Reference page A Paper is jammed at the upper cassette or inside the printer 4 13 B Paper is jammed at the lower cassette or inside the printer 4 14 C Paper is jammed at an optional paper feeder cassette PF 710 upper cassette PF 750 4 15 D Paper is jammed at an optional paper feeder cassette PF ...

Страница 56: ... printing is resumed depends on the location of the paper jam Utilizing Online Help Messages Online help messages are available in the printer s message display to provide simple instructions for clearing jams Press when the paper jam message has appeared Then a help message will appear to facilitate jam clearing in the location H Paper is jammed in a left cover section 4 21 I Paper is jammed in t...

Страница 57: ...er Cassette Paper Cassette 1 Remove the paper if a paper jam occurred in the paper cassette 1 Follow the instructions below 1 Open the left cover 1 2 Remove the jammed paper 3 Open the duplex unit A1 4 Remove the jammed paper ...

Страница 58: ...paper cassette 1 8 Close the duplex unit A1 and the left cover 1 IMPORTANT Push the indicated position to close left cover 1 securely Paper Cassette 2 Remove the paper if a paper jam occurred in paper cassette 2 Follow the instructions below 1 Open the left cover 2 2 Remove the jammed paper ...

Страница 59: ... jammed paper 5 Slowly close paper cassette 2 6 Close the left cover 2 Paper Cassette 3 or 4 option Remove the paper if a paper jam occurred in the optional paper feeder PF 710 PF 750 Follow the instructions below 1 Open the left cover 3 2 Remove the jammed paper ...

Страница 60: ...being used 4 Remove the jammed paper 5 Slowly close the paper cassette 6 Close the left cover 3 MP Tray Remove the paper if a paper jam occurred in the MP tray or feed unit Follow the instructions below 1 Open the left cover 1 2 Remove the jammed paper ...

Страница 61: ...Troubleshooting 4 17 3 Open the duplex unit A1 4 Remove the jammed paper 5 Open the feed guide B1 6 Remove the jammed paper 7 Remove all the paper set in the MP tray B1 ...

Страница 62: ...e B2 counterclockwise 10 times or more The jammed paper will be moved to the inside of the left cover 10 Remove the jammed paper If paper cannot be removed perform the steps described below 11 Pull out the feed unit B3 12 Open the cover B4 and remove the jammed paper ...

Страница 63: ...er cassette 1 and feed unit B3 17 Close the feed guide B1 the duplex unit A1 and the left cover 1 IMPORTANT Push the indicated position to close left cover 1 securely 18 Replace the paper in the MP tray Left Cover 1 Remove the paper if a paper jam occurred inside the left cover 1 Follow the instructions below WARNING The printer s fixing unit is extremely hot Take sufficient care when working in t...

Страница 64: ...Troubleshooting 4 20 1 Open the left cover 1 2 Remove the jammed paper 3 Open the duplex unit A1 4 Remove the jammed paper 5 Open the fixing unit cover A2 ...

Страница 65: ...x unit A1 and the left cover 1 IMPORTANT Push the indicated position to close left cover 1 securely Left Cover 2 Remove the paper if a paper jam occurred inside the left cover 2 or 3 Follow the instructions below 1 Open the left cover 2 or 3 2 Remove the jammed paper 3 Close the left cover ...

Страница 66: ... Cover Remove the paper if a paper jam occurred inside the top cover Follow the instructions below 1 If you can see jammed paper from the exit pull it out 2 Open the top cover and remove the jammed paper 3 Close the top cover ...

Страница 67: ...r Oficio II Statement MP Tray A3 B4 A4 B5 A5 B6 A6 Folio Ledger Legal Letter Oficio II Statement Executive ISO B5 Env Monarch Envelope 10 Envelope 9 Envelope 6 Envelope DL Envelope C4 Envelope C5 8K 16K Hagaki Oufuku Hagaki Youkei 2 Youkei 4 and Custom Paper Type Cassette Plain preprinted bond recycled vellum rough letterhead color prepunched high quality and custom MP Tray Plain transparency prep...

Страница 68: ...E1284 Network 10BASE T 100BASE TX KUIO LV slot Option IB 11 Serial IB 20 10BASE2 10BASE T 100BASE TX IB 21E 10BASE T 100BASE TX Operating Environment Temperature 10 32 5 C 50 90 5 F Relative Humidity 15 80 RH Altitude 2 000 m 6547 feet maximum Illumination 1 500 lux maximum Dimensions 605 660 597 mm 23 8 26 23 3 Weight without toner container Approx 80 kg 176 lbs Operating noise in accordance with...

Страница 69: ...A1 ...

Страница 70: ...UTAX GmbH Ohechaussee 235 22848 Norderstedt Germany ...

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