Manufacturer’s Warranty
Section 9
Manufacturer’s Warranty
Our Commitment
US WATER SYSTEMS is committed to ensuring your experience with our products and organization exceeds your expectations.
We have manufactured your UV disinfection system to the highest quality standards and value you as our customer. Should you
need any support, or have questions about your system, please contact our Technical Support team at 1.800.608.8792 or and we
will be happy to assist you. We sincerely hope you enjoy the benefits of clean, safe drinking water after the installation of your US
WATER SYSTEMS disinfection system.
How to Make a Warranty Claim Note
To maximize the disinfection performance and reliability of your US WATER SYSTEMS product, the system must be properly
sized, installed and maintained. Guidance on the necessary water quality parameters and maintenance requirements can be found
in your Owner's Manual. In the event that repair or replacement of parts covered by this warranty are required, contact our
Technical Support team at 1.800.608.8792 or e-mail [email protected]. Our fully trained technicians will help you
troubleshoot the problem and identify a solution. Please have available the model number (system type), the date of purchase, as
well as a description of the problem you are experiencing. To establish proof of purchase when making a warranty claim, you will
either need your original invoice or the billing name of the purchaser.
Specific Warranty Coverage
Coverage Warranty coverage is specific to the US WATER SYSTEMS range of products. Warranty coverage is subject to the
conditions and limitations outlined under "General Conditions and Limitations".
Lifetime
Limited Warranty for US WATER SYSTEMS UV Chamber
US WATER SYSTEMS warrants the UV chamber on the US WATER SYSTEMS product to be free from defects in material and
workmanship for the lifetime of the original purchaser at their original address. During this time, US WATER SYSTEMS will repair
or replace, at its option, any defective US WATER SYSTEMS UV chamber. You must first return the defective part. If this product
is used in a commercial application, the warranty on the chamber is 10 years.
T
en
-Year Limited Warranty for
Ballast, Electrical and Hardware Components
US WATER SYSTEMS warrants the electrical (controller or ballast) and hardware components to be free from defects in material
and workmanship for a period of ten (10) years from the date of purchase, providing that purchaser uses bulbs and sleeves
purchased from US Water. During this time, US WATER SYSTEMS will repair or replace, at its option, any defective parts covered
by the warranty. Please return the defective part to process your claim. If this product is used in a commercial application, the
warranty on the chamber is 10 years.
One-Year Limited Warranty for UV lamps, Sleeves, and UV Sensors
US WATER SYSTEMS warrants UV lamps, sleeves, and UV sensors to be free from defects in material and workmanship for a
period of one (1) year from the date of purchase. During this time, US WATER SYSTEMS will repair or replace, at its option, any
defective parts covered by the warranty. You must return the defective parts so that we can advise whether the item is indeed
defective. If this product is used in a commercial application, the warranty on the ballast and electronics is 3 years.
Note:
Use only genuine US WATER SYSTEMS replacement lamps and sleeves in your system. Failure to do so will seriously
compromise disinfection performance and deny warranty coverage.
General Conditions and Limitations
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or
imperfections that do not materially impair the operation of the product. The warranties also do not cover products that are not
installed as outlined in the applicable Owner's Manual. Parts repaired or replaced under these warranties will be covered under
warranty up to the end of the warranty period applicable to the original part.
The above warranties do not include the cost of shipping and handling of returned items. The limited warranties described above
are the only warranties applicable to the US WATER SYSTEMS range of products. These limited warranties outline the exclusive
remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including
negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory.
Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products. US
WATER SYSTEMS does not assume any liability for personal injury or property damage caused by the use or misuse of any of the
above products.
US WATER SYSTEMS shall not in any event be liable for special, incidental, indirect or consequential damages.US WATER
SYSTEMS's liability shall, in all instances, be limited to repair or replacement of the defective product or part and this liability will
terminate upon expiration of the applicable warranty period.
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