4
Troubleshooting
For Macintosh and Linux assistance, refer to the Troubleshooting section in the User Guide on the
Installation CD-ROM.
The USB Print Server is not appearing in my network.
Possible Solution:
Make sure the USB Print Server is plugged in and receiving power.
Possible Solution:
Make sure the USB Print Server is securely connected to the router, switch, or Ethernet network
device on your network. A loose connection could keep you from being able to access the USB
Print Server. Make sure your router, switch, or Ethernet network device is receiving power and
turned on. Try repeating the installation steps.
Possible Solution:
Make sure that your computer has the TCP/IP network protocol installed. If you do not have the
TCP/IP network protocol installed, refer to the documentation for your operating system.
Possible Solution:
The USB Print Server might not be receiving an IP address or there might be an IP address conflict
with another device on the network. Unplug and then plug back in the power supply for the USB
Print Server. This will release the IP address and then allow the USB Print Server to receive a new
IP address from the DHCP server of your network.
Possible Solution:
If you are using an Ethernet crossover cable, the USB Print Server may not appear in your net-
work. Make sure that you are using a standard Ethernet cable and not an Ethernet crossover
cable. If you are not sure if your Ethernet cable is a standard one or a crossover cable, try connect-
ing the USB Print Server to your network device using a different Ethernet cable.
Possible Solution:
If the USB Print Server still does not appear in your network, repeat the Installation procedure.
The printer does not appear after connecting it to the USB Print Server.
Possible Solution:
Make sure the printer is securely connected to the USB Print Server. A loose connection could
keep you from being able to access the printer. Try repeating the installation steps.
The Status LED of the USB Print Server continuously stays lighted.
Possible Solution:
Reset the USB Print Server by unplugging the power supply and plugging it back in. If this doesn’t
reset the USB Print Server, restore the factory default settings. Unplug the power supply of the
USB Print Server, press and hold in the diagnostic button, and plug the power supply back in.
Continue to hold in the Diagnostic button for 10 seconds .
