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Technical Support
Frequently asked questions
1) Q: Why do my photos take so long to load?
A: Generally the higher the resolution of the photo, the longer it will take to load. Resizing your photos to a lower resolution will quicken the processing time.
2) Q: How do I store music files?
A: First, use a personal computer and popular audio editing software to convert your music to MP3 format. The Digital Picture Frame will only play MP3 files so all
Windows Media Player™ and/or iTunes™ files will have to be converted first. You can use a card reader or your digital camera to transfer those files to your memory
card.
3) Q: How come the Digital Picture Frame does not show some of my photos?
A: The Digital Picture Frame is designed to show photos following the same camera industry standards format as digital cameras. This format is a JPEG format.
Images, such as web images, scanned images, or photos in RAW format, are not stored according to camera industry standards and therefore cannot be displayed
correctly on the Digital Picture Frame. Please use your PC applications to convert such images into standard JPEG format before viewing them on the Digital Picture
Frame.
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