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48 l Smatrix Pulse | Installation and Operation Manual
Room Temperature
Issue
Cause
Resolution
Floor temperature is
changing abnormally
between hot and cold in
heating mode
Supply water temperature is too high.
• Check the mixing control or boiler to verify the
temperature is set correctly.
• Run a supply diagnostic test from the Smatrix
Pulse App.
Room temperature does
not match setpoint on
thermostat and actuators
shut on/off on a fixed
interval
Heating Protection function is activated due to lost
communication with the thermostat.
• Check thermostat(s) connections.
• Check batteries in the thermostat.
• Check the Smatrix Pulse App for a thermostat
communication error.
• Reconnect the lost thermostat.
Room temperature does
not match setpoint on
thermostat
The thermostat is placed in direct sunlight or close
to other heat sources.
• Check placement of the thermostat according
to installation instructions and change
location, if needed.
The thermostat is placed in the wrong room.
The room is too cold (or too
warm in cooling mode)
Thermostat setpoint is too low.
• Change the temperature setpoint.
• Use maximum and minimum settings in the
Smatrix Pulse App to protect the system from
consequences of unreasonable temperature
settings.
The temperature displayed
on the thermostat changes
after the thermostat is
moved
The thermostat may be influenced by an external
heat source.
Change the location of the thermostat.
Installation report and
Controller/channel
numbering on the
thermostat label do not
match
The thermostats of individual rooms are incorrectly
registered.
Place the thermostat in the correct room or
change the thermostat registration in the
controller.
All rooms are cold (or warm
in cooling mode)
System is in ECO mode.
• Reduce the ECO setback value for the
thermostat.
• Reduce the General ECO setback value in the
Smatrix Pulse App.
• Change the ECO profile or assign another
profile to the room.
• Cancel ECO mode and change to Comfort.
System is in the wrong operating mode.
• Set the system to correct mode of operation
(heating or cooling).
A mechanical device requires service.
• Call the installer.
• Check the boiler and/or pump operation.
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