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Stove Feeds Pellets, But Will Not Ignite
Possible Causes
Possible Remedies: (Unplug stove first when possible)
Air damper open too far for ignition.
Push the air damper in closer to the side of the stove for startup.
In some situations it may be necessary to have the damper
completely closed for ignition to take place. After there is a
flame, the damper can then be adjusted for the desired feed
setting.
Blockage in igniter tube or inlet for igniter tube.
Find the igniter housing on the backside of the firewall. The air
intake hole is a small hole located on bottom side of the housing.
Make sure it is clear. Also, look from the front of the stove to
make sure there is not any debris around the igniter element
inside of the igniter housing.
The burnpot is not pushed completely to the rear of the
firebox.
Make sure that the air intake collar on the burnpot is touching
the rear wall of the firebox.
Bad igniter element.
Put power directly to the igniter element. Watch the tip of the
igniter from the front of the stove. After about 2 minutes the tip
should glow. If it does not, the element is bad.
The control board is not sending power to the igniter.
Check the voltage going to the igniter during startup. It should
be a full current. If the voltage is lower than full current, check
the wiring. If the wiring checks out good, the board is bad.
Smoke Smell Coming Back Into The Home
Possible Causes
Possible Remedies: (Unplug stove first when possible)
There is a leak in the vent pipe system.
Inspect all vent pipe connections. Make sure they are sealed
with RTV silicone that has a temperature rating on 500 degree F
or higher. Also, seal joints with UL-181-AP foil tape. Also, make
sure the square to round adapter piece on the combustion
blower has been properly sealed with the same RTV.
The gasket on the combustion blower has gone bad.
Inspect both gaskets on the combustion blower to make sure
they are in good shape.
Because it is a wood-burning device, your pellet heater may emit a faint wood-burning odor. If this increases beyond
normal, or if you notice an unusual soot build-up on walls or furniture, check your exhaust system carefully for leaks. All joints
should be properly sealed. Also clean your stove, following instructions in “MAINTENANCE”. If problem persists, contact your
dealer.
Convection Blower Shuts Off And Comes Back On
Possible Causes
Possible Remedies: (Unplug stove first when possible)
The convection blower is overheating and tripping the
internal temperature shutoff.
Clean any dust off of the windings and fan blades. If cleaning
the blower does not help, the blower may be bad.
Circuit board malfunction.
Test the current going to the convection blower. If there is power
being sent to the blower when it is shut off, then the control board
is fine. If there is NOT power being sent to the blower when it shuts
off during operation, then you have a bad control board.
Trouble Shooting Guide
