Increase volume level.
Bring them closer together.
Maximum range is 33 feet
(10 meters).
Make sure nothing is
obstructing the transmission
of the infrared light rays
from transmitter to headset.
Place transmitter at or
close to your eye level
when you are sitting.
Make sure infrared sensors
are not being blocked by
clothing, hair, hands, etc.
Position unit away from
direct sunlight.
Check or charge batteries.
Use only AAA rechargeable
batteries. Do
NOT
use
alkaline batteries.
Plug AC adapter into
surge protector and then
plug surge protector
into electrical outlet.
Plug the transmitter into
your cable box instead of
your television. Move trans-
mitter so it is not directly in
front of the TV.
Make sure there isn't
anything obstructing the
transmission of the infrared
light rays from transmitter
to headset.
Plug AC adapter into
surge protector and then
plug surge protector
into electrical outlet.
Plug the transmitter into
your cable box instead of
your television.
Sound from headset
is low or poor.
There is static coming
from headset.
There is a radio signal
coming from headset.
Volume on headset is
too low.
Headset and transmitter
are too far apart.
Headset is not in line of
sight of transmitter.
Transmitter is not placed
properly.
Infrared sensors in
headset are obstructed.
Interference from sunlight.
Batteries in headset
are low.
Electric current to transmitter
is causing static.
LCD or plasma television is
causing static.
Headset is not in line of
sight of transmitter.
Electric current to transmitter
is causing the radio signal.
Connection to your televi-
sion is causing the radio
signal.
AC adapter is not
connected or electrical
outlet is out of order.
There is no audio output
from audio device.
Batteries in headset are
low or improperly installed.
Headset is not turned on.
Transmitter and/or headset
are not on.
Batteries in headset are
low or improperly installed.
Headset is not in line
of sight of transmitter.
No audio output from
audio device.
Transmitter is not properly
plugged into audio device.
Headset and transmitter
are too far apart.
Check connection or
change to another electri-
cal outlet.
Check sound on your TV or
other audio device.
Check or charge batteries.
Use only AAA rechargeable
batteries. Do
NOT
use
alkaline batteries.
Make sure the power switch
is in the “ON” position.
Make sure both units are on.
Check or charge batteries.
Use only AAA rechargeable
batteries. Do
NOT
use
alkaline batteries.
Make sure nothing is
obstructing the transmission
of the infrared light rays
from transmitter to headset.
Check sound on your
audio device.
Check connections. Make
sure adapter is plugged
into the audio output jack
(not input).
Bring them closer together.
Maximum range is 33 feet
(10 meters).
Four red lights on
transmitter do not
illuminate.
Power indicator light
on headset does not
illuminate.
No sound from headset.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Troubleshooting
If you believe your TV Listener K4 is not operating properly, please refer to the
Troubleshooting Guide below. Improper installation of the transmitter is the leading
cause of malfunctions. If you are unable to solve the problem after checking the
Troubleshooting Guide, please contact our Customer Service Department at
1-877-
736-6760
Mon-Fri from 9:00AM-5:00PM Eastern Time, or e-mail us at
.
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