13
PROBLEM
SOLUTION
Appliance is
connected
to power,
but does not
operate
• Check if 12V or 24V DC is present at the appliance. If not, check all connections and the
system battery voltage.
• Check that the polarity is correct: positive (+) is connected to positive (+), and negative (-) is
connected to negative (-).
• Check the fuse. If blown, replace with a new one (see page 11 for details).
• The primary problem with a non-functioning appliance is due to a voltage drop to the
compressor, which causes the unit to fail to start due to “low voltage”. Typically a connection
is not as tight as it should be, or the wire size to the compressor is too small. The low voltage
problem occurs instantly at start-up and can be difficult to detect with a volt meter because it
happens so quickly (<100ms)
Appliance is
operating, but
the interior
(cabinet) is
not cold
• Allow the appliance at least 4 hours to cool down once turned on.
• Check that the thermostat control knob is turned to the correct setting relevant to the room/
ambient temperatures.
• Check that the room/ambient temperature is not approaching the internal operating
temperature and does not exceed to 100˚F (38˚C).
• Has too much warm food been added to the freezer recently? If so, it will take some time for
the appliance to return to temperature.
• Does the cabinet have adequate ventilation around the side walls, allowing it to transfer heat
properly? (See Installation section)
The door will
not open
• Has the door just been opened? If so, leave the appliance closed for a few minutes to allow the
air pressure to equalize and try again.
Excessive frost
and ice has
built up
• Is the weather hot and humid? If so, this will increase the rate of frost build-up in the cabinet.
• Ensure that stored food is properly packaged.
• Check that the door is closed and has a good seal, and that nothing is preventing the door
from closing properly.
• Large quantities of food have recently been placed in the freezer, and/or the door is frequently
opened.
• Ensure that proper care and maintenance of the appliance has been performed (cleaning,
defrosting, etc.).
Noise
• Refer to “Normal Operating Sounds” (page 11).
Light does not
work
• Remove cover and check light bulb - replace if necessary.
CUSTOMER RESPONSIBILITIES
The following items are the responsibility of the customer and are not covered by the warranty:
• Proper care and use of the appliance as described in this manual.
• Damage to the interior or exterior finish or components after delivery.
• Proper power supply, fuse, wiring, and connections.
• Service required as a result of alteration, misuse, abuse, flooding, fire, lightning, or other acts of God.
TROUBLESHOOTING
