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4.GLOSSARY AND FEATURE PROGRAM
4.1 Glossary
A
B
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D
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F
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I
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Abbreviated Dialing
Also named Speed dialing.
Absence Message
Enable to display the absence reason on the caller
’s digital key telephone.
Account Call
Let different class of users use the same station to call out by their individual password. It also
able to manage the call cost more effectively if collocated with SMDR/Billing system. The
feature made with the individual password to ide
ntify the caller’s class of outgoing external
calls and call costs.
ACD/UCD
Average Call Distribution (ACD) is similar with Uniform Call Distribution (UCD). It enable to
distribute the incoming calls average to the operators group/ call center.
Baby Call/ Room monitoring
Enable to monitoring the baby/children/elders/patients by connecting with doorphone unit or
key telephone. It also provide total handsfree communication if adopting the handsfree type of
key telephone.
Baudrate
The speed of transmission of data. It is measured in bits per second.
Barring Call
Also named
“Black list” or “Prohibited table”. Enable to bar incoming calls by programmed caller-ID
number.
Background Music (BGM)
The music is played when the phone rings, transferring or handset is lifted.
Call Diversion/ Call Forward
Enable a station user to forward calls to another telephone number, station or the voice mail if
the station is in busy or no answer. There are several methods to use call forward, one
method allows the user to dial a feature key or feature code to forward calls from the primary,
or target, station to a specific secondary station. Another method allows the user to program
the system to automatically forward calls from the primary station to the attendant station, a
colleague's station, or perhaps a voice mail after a selectable number of rings or if the station
is engaged.
Call Hold
Enable to put an on-going conversation on hold and call/receive another call.
Caller-ID/CLI (Caller Line Identity)
This network feature can be switched off and on as desired. Phone numbers of incoming callers can
be displayed on the screen of the phone before the call is answered unless the caller has a silent or
call barred number. Also see Calling Number Display.
Call Monitoring / Call logging
Let boss/managers listen in on operator
’s/service’s calls to improve the service
efficiency/satisfaction. It can be done in real time with/without the caller parties
’ knowledge also
can be recorded by voice mail for later retrieval.
