TD 92930EN
13 December 2013 /Ver B
Configuration Manual
WL3 and WL3 Plus WLAN Handset
75
10. Troubleshooting
10.2 Display Information
The following error messages can be shown in the handset display:
Display shows
Probable cause
Action or comment
No access
The handset is in range,
but has no access rights.
Handset has found and
associated to the WLAN
(a wireless network with
the configured SSID and
correct security
settings). But it cannot
connect to the
gatekeeper or the WSG.
Switch off the handset and then
switch it on again. If this does not
work, contact the system
administrator.
1) Check if the handset has an IP
address by entering the “Network
info” screen. If not check the WEP
key if used or WPA/WPA2
passphrase.
2) If using WEP, double-check the
key if the handset has no IP
address. If you have a wireless
sniffer, configure it to the correct
key and try to decode packets
both from and to the handset.
3) Check the Gateway address.
Try to ping the gateway from
another PC.
4) Check the WSGaddress. Try to
ping the WSG from another PC.
No network
The handset beeps once
a minute (for max 30
minutes) in a low tone,
followed by a high tone
(if enabled, the vibrator
also follows the beeps).
The handset has lost
connection and is in one
of the following states:
- No network (No
connection to WLAN).
- No access (Connection
to WLAN but not to PBX
nor IMS(WSG).
- Voice only (Connection
to WLAN, and PBX but
not to the IMS (WSG).
- Messaging only
(Connection to WLAN,
and IMS (WSG) but not
PBX).
Acknowledge the dialog window
or press the mute button (the later
keeps the dialog window visible).
It is possible to configure the beep
to Sound off or Sound once for
each new state in the WinPDM
(Device > General > No system
warning).
NOTE: When leaving a bad state
for another bad state, the dialog
window reopens, and the beep
sounds again (if enabled).
