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P31003C1020M1000276A9, 01/2018
OpenScape Cordless IP V2, Administrator Documentation

Diagnostics and troubleshooting

Status information

12 Diagnostics and troubleshooting

12.1 Status information

The web configurator provides a status page with important information on the multicell system operation and the
connected devices.



Status

Overview

Содержание OpenScape Cordless IP V2

Страница 1: ...OpenScape Cordless IP V2 Administrator Documentation P31003C1020M1000276A9...

Страница 2: ...ions GmbH Co KG 01 2018 Mies van der Rohe Str 6 80807 Munich Germany All rights reserved Reference No P31003C1020M1000276A9 The information provided in this document contains merely general descriptio...

Страница 3: ...ration 23 5 1 IP settings 23 5 2 Local network setting VLAN 25 6 Base stations 27 6 1 Base stations administration 27 6 2 Base station synchronisation 31 7 Provider and PBX profiles 39 7 1 Configuring...

Страница 4: ...se 93 13 1 Making calls 93 13 2 Accepting calls 95 13 3 Conversation with three participants 95 13 4 Message indication 97 13 5 Using directories 97 13 6 Using the network mailbox 98 14 LDAP directory...

Страница 5: ...anagers and the base station synchronisation hierarchy Acts as provisioning server for DECT registration and IP registration Integrates multiple DECT managers to one roaming domain future installation...

Страница 6: ...t shall synchronise in order to perform handover roaming and overload balancing Handover means to switch a handsets DECT connection to a new base station during a call Roaming means to connect a hands...

Страница 7: ...V2 with good call quality and adequate call options for all subscribers in all the buildings and areas belonging to the Communication System When deciding how many base stations are needed and where t...

Страница 8: ...roduction OpenScape Cordless IP V2 overview 1 2 OpenScape Cordless IP V2 overview Antennas Mounting the antennas p 11 Device button Set the device role reset the device p 12 LED displays Operation sta...

Страница 9: ...to the local network so that you can configure your telephone system via the web configurator p 23 6 Perform a firmware update Note To ensure that the latest best default initialisation of customer se...

Страница 10: ...individual SIP account at the SIP Communication System When registering the handset is permanently assigned a VoIP connection as the receive and send connection p 49 11Create a backup to save your co...

Страница 11: ...the upper part of the housing and fold it forwards Insert a plug from an Ethernet cable into the LAN connection socket at the top of the device Insert the second Ethernet cable plug into a LAN socket...

Страница 12: ...dress will be assigned by a DHCP server in your network Integrator DECT manager with fixed IP settings Short press the device button until the right LED lights blue The following IP settings are set B...

Страница 13: ...be mounted in an outdoor case Detailed information on installing the outdoor case can be found in the HiPath Cordless IP Service Documentation Fix the device to the wall with two screws Drill holes wi...

Страница 14: ...CT manager without DECT LED 1 left LED 2 right Description 0 5 s 0 5 s 0 5 s 0 5 s 0 5 s 0 5 s 0 5 s 0 5 s Power off Device is booting Firmware update in progress No connection to LAN or no IP address...

Страница 15: ...standard reboot is per formed Interrupt the boot procedure after 30 sec at the earliest and 40 sec at the latest LED 1 left LED 2 right Description 0 5 s 0 5 s 0 5 s 0 5 s 0 5 s 0 5 s 0 5 s 0 5 s Not...

Страница 16: ...P31003C1020M1000276A9 01 2018 16 OpenScape Cordless IP V2 Administrator Documentation Operation hints Resetting base stations to factory settings via power procedure...

Страница 17: ...s Make basic settings for the VoIP connections and register and configure the handsets you wish to use in the DECT network Save data required to access specific services on the Internet These services...

Страница 18: ...the log off function at the top right of each web page below the product name Click on 4 1 3 Showing hiding the navigation menu On each web configurator page a side menu on the left allows you to navi...

Страница 19: ...ed and the settings that are currently saved in the telephone system configuration are reloaded 4 1 6 Working with lists Changing the appearance of the list Filtering the list Enter a search item full...

Страница 20: ...e View option menu on the right Select the columns you want to be displayed in the table displayed hidden Names of columns which cannot be hidden are greyed out Browsing through the list If there is n...

Страница 21: ...tion p 31 Provider or PBX profiles p 39 Mobile devices Administration p 49 Registration Center p 57 Telephony VoIP p 59 Audio p 61 Call settings p 62 Online directories Corporate p 65 System Web confi...

Страница 22: ...P31003C1020M1000276A9 01 2018 22 OpenScape Cordless IP V2 Administrator Documentation Configuring the system The web configurator...

Страница 23: ...rk Enter a label for the device It is used to identify the device in network communication Network type Select the IP protocol used in your local network Currently only IPv4 is supported If you change...

Страница 24: ...is specific to each device In subnet mask 255 255 0 0 only the first two parts are reserved for the network prefix Enter the subnet mask that is used by your network Standard gateway The Standard gate...

Страница 25: ...ly you with this data VLAN tagging Select the check box next to VLAN tagging if you want the phone system to use VLAN tagging VLAN identifier Enter the VLAN identifier that uniquely identifies the sub...

Страница 26: ...P31003C1020M1000276A9 01 2018 26 OpenScape Cordless IP V2 Administrator Documentation Network administration Local network setting VLAN...

Страница 27: ...stration There are two tables Connected base stations lists all base stations which are already connected to the DECT manager Pending base stations lists all base stations which are not yet connected...

Страница 28: ...the base station you want to add to your system the data page for the base station is opened RPN Radio Fixed Part Number Part of the RFPI Identifies the base station on the air interface It also enum...

Страница 29: ...manager or edit the data for a base station that is already assigned to the DECT manager The following information is displayed and cannot be changed MAC address Hardware address of the base station W...

Страница 30: ...copied from the setting for the DECT manager on the Network IP page p 23 You can change the IP address type The settings for the DECT manager and the base stations do not have to match For example th...

Страница 31: ...se stations seems to be not reliable enough synchronisation can also take place via LAN To carry out the synchronisation you will need the plan of the clusters with the synchronisation level for each...

Страница 32: ...uring configuration assign one level in the synchronisation hierarchy sync level to each base station Sync level 1 is the highest level this is the level of the sync master and appears only once in ea...

Страница 33: ...n of LAN packets could be a fruitful measure to minimize packet delay and its jitter for UNIFY BSIP2 base stations Hints regarding PTP deviation LAN synchronisation is base on a two layer design Nativ...

Страница 34: ...l requirements for LAN synchronisation are fulfilled and the radio coverage is not stable enough to ensure reliable synchronisation Configuration Simple LAN synchronisation with base station 4 as LAN...

Страница 35: ...in which distances around the centre to place the next sync level s base station To proof and optimise this idea into a plan you should use a coverage measurement kit Configuration Pure DECT synchron...

Страница 36: ...via DECT or LAN Configuration Mixed scenario The base stations of the cluster are separated by a firewall The overlap area may be large enough for handover and dynamic channel selection but not for s...

Страница 37: ...o nine clusters Select the synchronisation level for the base station from the DECT Level option menu MAC address Hardware address of the base station With this address the device is uniquely identifi...

Страница 38: ...ync level it synchronises itself with the base station that has the strongest signal If it does not see any base station with a higher sync level it cannot synchronise Mark the LAN Master check box if...

Страница 39: ...OpenScape Voice 1 profile Settings Provider or PBX profiles The page lists the available VoIP connections Configuring provider and or PBX profiles Click on next to the name of the VoIP connection you...

Страница 40: ...Enter a name for the provider or PBX profile This name is shown in the Provider PBX list To distinguish between different connections it should specify the respective VoIP service provider General pro...

Страница 41: ...xy01 domain net Registration server port Enter the communication port used on the registrar Range 1 65535 Default 5060 for UDP TCP 5061 for TLS Registration refresh time Enter the time intervals in se...

Страница 42: ...f a failover server via the radio boxes next to Enable registration Registration server Enter the IP address or the fully qualified DNS name of the failover registration server SIP server port Enter t...

Страница 43: ...name or the IP address of your provider s outbound proxy Example 10 100 0 45 or sip domain net or sipproxy01 domain net If the Outbound server address field is empty the system behaves independently o...

Страница 44: ...ll the phone attempts to set the appropriate DTMF signalling type for the codec currently being negotiated select Yes The system will use the transmission method matching best the received capabilitie...

Страница 45: ...er of parallel calls per base station depending on bandwidth G 722 Outstanding voice quality The G 722 wideband voice codec works at the same bit rate as PCMA PCMU 64 kbit s per voice connection but a...

Страница 46: ...or not No Display of caller information From the Calling Party User Part option menu select which information is allowed to be transferred to the receiving part within the SIP header Which information...

Страница 47: ...eactivate specific functions on the handset You can set the adequate service codes for activating deactivating CCBS and CCNR In the text fields Call Completion on CCBS CCNR Call Completion off CCBS CC...

Страница 48: ...P31003C1020M1000276A9 01 2018 48 OpenScape Cordless IP V2 Administrator Documentation Provider and PBX profiles Configuring telephony server profiles...

Страница 49: ...der to uniquely identify a handset within the DECT network Username User name from the SIP account that is assigned to the handset usually the phone number The name is displayed on the handsets when t...

Страница 50: ...l network or to prepare the registration of numer ous handsets via the Registration Center You can assign a VoIP account enable online directories and make further settings for the handsets 8 2 1 Regi...

Страница 51: ...work in the text field If the field is empty any handset will be allowed to register RegStatus DECT registration status of the handset entry The option menu allows you to change the status Authenticat...

Страница 52: ...ider data Configure the VoIP account for the handset If the handset is successfully registered will be shown in the SIP column in the Mobile devices list VoIP provider Choose a configured VoIP PBX pro...

Страница 53: ...istrator Documentation 53 Mobile devices Registering de registering handsets Authentication password Enter the password for SIP authentication HTTP digest The phone needs the password when registering...

Страница 54: ...irectory for direct access The user can press and hold the directory key bottom of the control key to open either the list of online directories or the local directory of the handset Choose which dire...

Страница 55: ...servers Select Yes if directories of other LDAP servers should be shown LDAP authorization type Select how the user authentication should be performed Network mailbox configuration If a network mailbo...

Страница 56: ...to the mobile device Enter the Call number or SIP name URI of the pick up group Activate the function via the check box Call manager From the Accept calls directly via Call Manager option menu select...

Страница 57: ...lected types is received 8 3 Handset Registration Centre The registration centre allows you to register groups of handsets in one registration process All handsets which are listed in the mobile devic...

Страница 58: ...ration window is closed the time settings are reset The page also shows the DECT managers that currently are ready to register handsets As this version only supports the use of one DECT manager the in...

Страница 59: ...P31003C1020M1000276A9 01 2018 OpenScape Cordless IP V2 Administrator Documentation 59 Telephony settings General VoIP settings 9 Telephony settings 9 1 General VoIP settings Settings Telephony VoIP...

Страница 60: ...led Values max 4 digits min 10 sec Default 300 sec Subscription timer Defines the expiration time in seconds of a subscription In order to keep subscriptions effective subscribers need to refresh subs...

Страница 61: ...e system allows the user to make calls with excellent voice quality using the wideband codec G 722 One base station enables a maximum of five wideband calls Settings Telephony Audio The page allows yo...

Страница 62: ...th each other by pressing the R key The connections with both parties are terminated Transfer call by on hook Activated The two participants are connected with one another when the user presses the en...

Страница 63: ...Select when the phone numbers should be automatically prefixed with the digits e g when dialling from a call list or a directory 9 3 3 Area Codes If you use VoIP to make a call to the fixed line you...

Страница 64: ...3 4 Tone Selection Tones e g dialling tone ring tone busy tone or call waiting tone vary from one country or region to another You can choose from various tone groups for your telephone system Tone sc...

Страница 65: ...If you wish to use a company directory on the telephone system you must activate it on the Web configurator Settings Online directories Corporate The page lists the available LDAP directories Configu...

Страница 66: ...ry is displayed on the telephones Server address Server port Enter the URL of the LDAP server and the port the LDAP server expects database requests Default 389 LDAP Search base BaseDN The LDAP databa...

Страница 67: ...rion contains the query for an LDAP attribute Example sn The sn attribute stands for surname The percent sign is a place holder for the user entry Rules for defining filters Multiple criteria can be c...

Страница 68: ...om the database Additional filters You can set two additional filters that will be offered to the user in order to specify the search more detailed In the additional name fields enter the attribute na...

Страница 69: ...of search results that is to be returned by one search operation 10 1 2 Attributes A range of attributes are defined in the LDAP database for a directory entry e g surname first name telephone number...

Страница 70: ...irectory entry that should be displayed on the handsets enter the name of the corresponding LDAP attribute Multiple attributes can be separated by commas Examples Field of a directory entry Attribute...

Страница 71: ...check box Additional attribute can be dialed if an additional attribute is defined and it is a phone number E mail mail Fax facsimileTelephoneNumber Company company o ou Street street City I postalAdd...

Страница 72: ...P31003C1020M1000276A9 01 2018 72 OpenScape Cordless IP V2 Administrator Documentation Online directories Corporate online directory LDAP...

Страница 73: ...1 Changing the web configurator password For security reasons you should frequently change the admin password for web configurator access New password Admin Enter a new password for the administrator...

Страница 74: ...ustworthy hosts over an insecure net work Detailed information on CLI commands can be found in the online help of the web configurator Activated if password is longer than 7 characters The CLI access...

Страница 75: ...from your computer s file system click on Upload the selected certificate file is loaded and added to the certificate lists 11 3 Capacity licensing Settings System Capacity licensing The page shows t...

Страница 76: ...strator Documentation System settings Capacity licensing Grace period Days left License in grace period stands for the number of days that are still left to activate the license Grace period expired T...

Страница 77: ...d Updating the license Click on Refresh the license is updated based on the license server If the deployment is changed from Small to Medium The local base station of the DECT manager will be deactiva...

Страница 78: ...VoIP telephony Auto configuration can also be used to configure other parameters e g settings for online service if the VoIP phones support these features However for technical reasons auto provisioni...

Страница 79: ...ations Accept all certificates Mark the Yes radio button If you want to accept all certificates Server certificates CA certificates The lists contain the server certificates or CA certificates that ha...

Страница 80: ...and click on the Details button a new web page appears displaying the properties of the certificate Deleting a certificate from one of the lists Select the certificate and click on the Remove button T...

Страница 81: ...ver in the text field Multiple time servers can be entered separated by commas Value max 255 characters Time Zone Select the time zone for your location from the option menu System time Shows the time...

Страница 82: ...sible on every handset Synchronisation is carried out in the following cases If the date or time has been changed on the DECT manager If a handset is registered to the telephone system If a handset is...

Страница 83: ...tell that the update has been successful when the handsets re establish the connection to the base 11 7 2 Firmware of all DECT managers The DECT managers used in the multicell system are listed with t...

Страница 84: ...e file on your computer to your telephone system The configuration file contains all system data including the DECT registration data of the handsets but not the calls list on the handsets Saving conf...

Страница 85: ...reset to the factory settings This will delete all settings disconnect all connections and terminate all calls managed by the connected base stations Defining the role From the Reset to device option...

Страница 86: ...condition according to the selection made in Reset to device a confirmation dialogue is opened confirm with IP address 192 168 143 1 Subnet mask 255 255 0 0 Gateway 192 168 1 1 Yes The Save and restor...

Страница 87: ...cumentation 87 Diagnostics and troubleshooting Status information 12 Diagnostics and troubleshooting 12 1 Status information The web configurator provides a status page with important information on t...

Страница 88: ...stations Number of active base stations Number of pending base stations Mobile devices Number of registered mobile devices Number of mobile devices to register Number of mobile devices with SIP regist...

Страница 89: ...nu on the right Select the columns you want to be displayed in the table displayed hidden Names of columns which cannot be hidden are greyed out 12 3 Incidents Status Statistics Incidents Ho setup Num...

Страница 90: ...file Deleting entries Mark the check box next to one or more incidents you want to delete or next to Timestamp if you want to delete all incidents Click on Delete Refreshing the list Click on Refresh...

Страница 91: ...ver Value max 240 characters Server port Enter the port number where the Syslog server expects to receive requests Range 1 65535 Default 514 Log level Mark unmark the check boxes next to the log infor...

Страница 92: ...P31003C1020M1000276A9 01 2018 92 OpenScape Cordless IP V2 Administrator Documentation Diagnostics and troubleshooting System log and SNMP manager...

Страница 93: ...d p 31 Each handset is assigned a send and receive connection p 52 If your OpenScape Cordless IP V2 is connected to a PBX that permits the formation of groups VoIP connections can also be assigned to...

Страница 94: ...to select an entry Press the Talk key 13 1 3 Initiating ringback If the number you have called is engaged or the participant called does not reply you can arrange a ringback if your PBX provider supp...

Страница 95: ...ndset via web configurator in the Group pick up section p 56 13 2 2 Accepting rejecting call waiting A call waiting tone indicates a call during an external call The number or the name of the caller i...

Страница 96: ...call dial the number of a second participant consultation call or accept a waiting caller then Initiate conference call Conf all callers can hear one another and hold a conversation with one another...

Страница 97: ...rver p 99 The directories available are defined by the web configurator of the telephone system p 65 Opening directories Opening the corporate directory using the INT key The INT key press left on con...

Страница 98: ...VoIP phone num ber In order to record calls a network mailbox must be set up for the VoIP connection assigned to the handset This is done during handset configuration in the Network mailbox configura...

Страница 99: ...er a name for the directory in the Directory name field This is the name under which the directory will appear in the list of network directorys on the telephones p 105 Select the option Enable direct...

Страница 100: ...hierarchy is specified from left to right from the lowest level to the highest e g object organisational unit organisation domain A hierarchical level has the following format keyword object e g cn P...

Страница 101: ...name filter determines which attributes are used in the search for directory entries The number filter specifies which attributes are used for the automatic search in the LDAP database when phone numb...

Страница 102: ...o compare these characters within an attribute string use backslash and a 2 digit hex ASCII code as follows Example givenName James 28Jim 29 will find any entry with givenName attribute s value equal...

Страница 103: ...aracter A the phone searches the LDAP database for all entries in which the attribute displayName begins with A If you then enter a b it searches for entries in which the displayName begins with Ab cn...

Страница 104: ...ourse the set of attributes that are actually shown depends on the specific handset used 14 3 2 Specifying attributes for display on the phone In the web configurator p 69 you specify which of the ava...

Страница 105: ...umber is entered or a call comes in the directory is automatically searched for an entry that matches the phone number If an entry is found the name is displayed instead of the phone number To display...

Страница 106: ...r you entered The current search string is shown in the top line 14 4 3 Displaying a directory entry Use to select the entry you want Press the display key View or the navigation key or Press the disp...

Страница 107: ...e found online at www unify com in the Support category We thereby help to save paper while providing fast access to the complete up to date documentation at any time Do not use the devices in environ...

Страница 108: ...ctronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal service the shop where you purchased the product or your sales repre...

Страница 109: ...J45 Ethernet 10 100 Mbps Protection class IP20 Ambient conditions for operation 5 C to 45 C indoors 20 to 75 relative humidity Protocols IPv4 SNTP DHCP DNS TCP UDP VLAN HTTP TLS SIP STUN RTP MWI SDP S...

Страница 110: ...ttributes in the LDAP database 69 Attributes LDAP cn 70 company 71 displayName 70 facsimileTelephoneNumber 71 friendlyCountryName 71 givenName 70 homePhone 70 I 71 mail 71 mobile 70 o 71 ou 71 postalA...

Страница 111: ...ate synchronisation 82 Date setting 81 DECT integrator 5 DECT Level 37 DECT manager 5 LED display DECT traffic 15 number 88 reseting 15 DECT manager operation incidents 90 DECT registration state hand...

Страница 112: ...ttings 52 time controlled registration 58 type 49 user name 49 VoIP account registration data 52 Handsets administration 49 registered 49 Help function web configurator 19 homePhone attribute 70 104 H...

Страница 113: ...1 104 Outbound proxy mode 43 Outbound proxy port 43 Outbound server address 43 P Package content 9 Packet delay jitter 33 P Asserted Identity PAI 46 Password 99 Password web configurator 18 changing 7...

Страница 114: ...et mask 24 Subscription timer 60 Sync level 32 37 Sync master slave 31 Sync Slave 37 Synchronisation 31 over LAN 31 over the air 31 32 via LAN 32 Synchronisation hierarchy 32 examples 34 Synchronisati...

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