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Temperature adjustments are not covered under warranty,
due to the wide
range of ambient conditions.
For warranty inquiries call our Field Service Department at: 1-800-621-8560.
WHEN OPTIONAL LABOR EXTENSION POLICY APPLIES
Randell will provide reimbursement of labor to an ASA for any customer that
has an optional labor extension of our standard warranty. (Contracted rates do
apply) Randell offers both 1 and 2 year extensions. Labor extensions begin at
the end of our standard warranty and extend out 9 months to 1 calendar year
or 21 months to 2 calendar years from date of purchase. Please contact
Randell technical service hotline at 1-800-621-8560 for details and any
question on
Authorized Service Agents (ASA).
WHEN EXPORT WARRANTIES APPLY
1. Randell covers all non-electrical components under the same
guidelines as our standard domestic policy.
2. All electrical components operated on 60 cycle power are covered
under our standard domestic policy.
3. All electrical components operated on 50 cycle power are covered for
90 days from shipment only.
4. Extended warranty options are not available from the factory.
ITEMS NOT COVERED UNDER WARRANTY
1. Maintenance type of repairs such as condenser cleaning, temperature
adjustments, clogged drains and unit leveling.
2. Randell does not cover gaskets under warranty. Gaskets are a
maintenance type component that are subject to daily wear and tear
and are the responsibility of the owner of the equipment. Because of
the unlimited number of customer related circumstances that can cause
gasket failure all gasket replacement issues are considered non-
warranty. Randell recommends thorough cleaning of gaskets on a
weekly basis with a mild dish soap and warm water. With proper care
Randell gaskets can last up to two years, at which time we recommend
replacement of all gaskets on the equipment for the best possible
performance.
NOTICE: FOOD LOSS IS NOT COVERED UNDER WARRANTY
3. Repairs caused by abuse such as broken glass, freight damage, or
scratches and dents.
4. Electrical component failure due to water damage from cleaning
procedures.
QUOTATIONS
Verbal quotations are provided for customer convenience only and are
considered invalid in the absence of a written quotation. Written quotations
from Randell are valid for 30 days from quote date unless otherwise specified.
Randell assumes no liability for dealer quotations to end-users.
