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800-621-8560
Warranty Policies
Randell believes strongly in the products it builds and backs them with the best
warranty in the industry. Standard with every unit comes the peace of mind that
this unit has been thoroughly engineered, properly tested and manufactured to
excruciating tolerances, by a manufacturer with over 30 years of industry presence.
On top of that front end commitment, Randell has a dedicated staff of certified
technicians that monitor our own technical service hotline at
1-800-621-8560
to
assist you with any questions or concerns that may arise after delivery of your new
Randell equipment.
PARTS WARRANTY
1. One year parts replacement of any and all parts that are found defective in
material or workmanship. Randell warrants all component parts of
manufactured new equipment to be free of defects in material or workmanship,
and that the equipment meets or exceeds reasonable industry standards of
performance for a period of one year from the date of shipment from any
Randell factory, assembly plant or warehouse facility.
NOTE: Warranties are effective from date of shipment, with a thirty day
window to allow for shipment, installation and set-up. In the event
equipment was shipped to a site other than the final installation site,
Randell will warranty for a period of three months following installation,
with proof of starting date, up to a maximum of fifteen months from the
date of purchase.
2. Free ground freight of customer specified location for all in warranty parts
within continental U.S. Component part warranty does not cover glass
breakage or gasket replacement. Randell covers all shipping cost related to
component part warranty sent at regular ground rates (UPS, USPS).
Freight
or postage incurred for any express or specialty methods of shipping are
the responsibility of the customer.
LABOR COVERAGE
In the unlikely event a Randell manufactured unit fails due to defects in
materials or workmanship within the first ninety days, Randell agrees to pay
the contracted labor rate performed by an
Authorized Service Agent (ASA).
Any warranty work performed by a non-ASA will not be honored by Randell. A
complete listing of current ASAs can be found on the Randell page of our web
site :
www.unifiedbrands.net
. Warranties are effective from date of shipment,
with a thirty day window to allow for shipment, installation and setup. Where
equipment is shipped to any site other than final installation, Randell will honor
the labor warranty for a period of ninety days following installation with proof of
starting date, up to a maximum of six months from date of purchase.
