38
Caller ID Problems
Possible Solutions
Caller ID information does not
display.
• Let calls ring twice before answering.
• Make sure your Caller ID service is active.
Caller ID displays briefly and then
clears.
• You may have to change the line mode.
Contact Customer Service for instructions.
Caller ID displays, but I can’t hear
the CID announcements.
• Making sure Caller Announce is turned on
(see page 26).
• Increasing the ringer volume so the CID
announcements are louder.
Multi-handset Problems
Possible Solutions
I can’t transfer calls.
• Reset all the handsets (see page 39).
Two handsets can’t talk to a caller.
• See if any handset is in Privacy Mode.
A handset says
Unavailable
.
• Move the handset closer to the base.
• See if any handset is in Privacy Mode.
• Reset the handset (see page 39).
I can’t register a new handset.
• Reset the handset (see page 39).
• See if you have 6 registered handsets.
Answering System Problems
Possible Solutions
The answering system does not
work.
• Make sure the answering system is on.
• Make sure the base is plugged in.
The system won’t record
messages.
• See if Record Time is set to
Announce
Only
.
• Delete messages (memory may be full).
• Set the answer machine ring time to 6 or
less to ensure that the messages are not
going to voice mail.
A handset can’t access the
answering system.
• See if another handset is using the system.
• Make sure the phone is in standby.
My outgoing message is gone.
• If there was a power failure, re-record your
personal outgoing message.
I can’t hear the base speaker.
• Make sure call screening is turned on.
• Change the base speaker volume.
Messages are incomplete.
• Increase the Record Time.
• Delete messages (memory full)
The system keeps recording when I
answer on an extension.
You may have to change the line mode. Contact
Customer Service for instructions.
