33
solving problems
IMportant InForMatIon
If you have any trouble with your phone, check this section first. If you need help, visit
the customer support page of our website listed on the front cover.
General Problems
Possible Solutions
No handsets can make or receive
calls.
•
Check the telephone cord connection.
•
Disconnect the base AC adaptor for a few
minutes; then reconnect it.
A handset can’t make or receive
calls.
•
Move the handset closer to the base.
The corded handset can make
calls but the cordless handset(s)
cannot.
•
Check the power connection to the base.
If the base is unplugged or the power goes
out, only the corded handset can make and
receive calls.
A handset can make calls, but it
won’t ring.
•
Make sure the ringer is turned on.
•
Make sure
DND
Mode is turned off (see page
25).
A handset is not working.
•
Charge the battery for 15-20 hours.
•
Check the battery connection.
The phone keeps ringing when I
answer on an extension.
•
You may have to change the line mode.
Contact Customer Service for instructions.
Audio Issues
Possible Solutions
Callers sound weak or soft.
•
Move the handset closer to the base.
•
Keep the handset’s battery fully charged.
•
Increase the earpiece volume.
There’s a lot of noise or static on
the line
•
Check for interference from appliances
(microwave ovens, TVs, etc.) or wireless
devices (baby monitors, WiFi equipment,
etc.). Move the handset or base away from
the interference source.
•
Try to adjust the audio tone. During a call,
press
TONE
to cycle through the three audio
tone options: Low Tone, Natural Tone
(recommended for hearing aid users), or High
Tone. (The tone setting appears in the display
as you do this.)
•
If you use a telecoil hearing aid, turn on T-coil
mode (see page 16).
•
If you have any service that uses the phone
line, add a DSL or telephone line filter (see
page 35).
