27
IMPOrTaNT INFOrMaTION
Solving Problems
If you have any trouble with your phone, check this section first. If you
need help, visit the customer support page of our website listed on the
front cover.
General problems
Possible solutions
No handsets can
make or receive calls.
x
Check the telephone cord connection.
x
Disconnect the base AC adapter for a few minutes;
then reconnect it.
A handset can’t make
or receive calls.
x
Move the handset closer to the base.
A handset can make
calls, but it won’t
ring.
x
Make sure the ringer is turned on.
x
Make sure DND mode is turned off.
A handset is not
working.
x
Charge the battery for 15-20 hours.
x
Check the battery connection.
The phone keeps
ringing when
I answer on an
extension.
x
You may have to change the line mode. Contact
Customer Service for instructions.
audio issues
Possible solutions
Callers sound weak
or soft.
x
Move the handset closer to the base.
x
Keep the handset’s battery fully charged.
x
Increase the earpiece volume.
There’s a lot of noise
or static on the line
x
Check for interference from appliances (microwave
ovens, TVs, etc.) or wireless devices (baby monitors,
WiFi equipment, etc.). Move the handset or base
away from the interference source.
x
If you use a telecoil hearing aid, turn on T-coil
mode (see page 10).
x
If you have any service that uses the phone line,
add a DSL or telephone line filter (see page 29).
Caller ID problems
Possible solutions
No handsets display
Caller ID information.
x
Let calls ring twice before answering.
x
Make sure your Caller ID service is active.
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