Answering System Troubleshooting Chart
Problem
Suggestion
Answering System does not work.
Make sure that the Base Unit is plugged in.
Make sure the Answering System is
turned on.
Press the
RESET
button to reset the system after
an AC line spike.
Answering System does not answer calls.
Set the
REC TIME/ANN/4/1
switch in either the
4-minute or 1-minute position.
The memory may be full. Delete some or all of
the saved messages.
Messages are incomplete.
The incoming messages may be too long.
Remind callers to leave a brief message.
The memory may be full. Delete some or all of
the saved messages.
After a power failure, the outgoing message
is deleted.
The answering machine has a flash memory
with no battery backup. Record your personal
outgoing message again. The default messages
should still remain.
No sound on the Base Unit speaker during
call monitoring or message playback.
Adjust the volume control on the side of the
Base Unit.
Cannot access remote call-in features from
another touch-tone phone.
Make sure you’re using the correct
PIN
number.
Make sure that the touch-tone phone you’re
using can transmit the tone for at least two
seconds. If it cannot, you may have to change
to another phone.
EXA950
41