24
Solving Problems
If you have any trouble with your phone, try these simple steps first.
If…
Try…
No stations can make
or receive calls.
-
Checking the telephone cord connection.
-
Disconnecting the base AC adapter. Wait a few
minutes, then reconnect it.
One cordless handset
can’t make or receive
calls.
-
Moving the handset closer to the base.
-
Resetting the handset.
A station can make
calls, but it won’t ring.
-
Making sure the ringer is turned on.
I can't make or receive
calls while the power
is out.
-
Making sure you using the corded handset on the
base.
-
Checking the telephone cord connection.
A cordless handset is
not working.
-
Charging the battery for 15-20 hours.
-
Checking the battery pack connection.
-
Resetting the handset.
A cordless handset
says
Unavailable
.
-
Moving the handset closer to the base.
-
Seeing if another station has Privacy Mode on.
-
Making sure the base is plugged in.
No stations will
display any Caller ID
information.
-
Letting calls ring at least twice before answering.
-
Checking with your telephone service provider to
make sure your Caller ID service is active.
I can't dial from the
Caller ID list.
-
Making sure you entered the correct area code. If
you have to dial all 10 digits, you need to delete the
area code (see Seven-Digit Dialing on page 15).
I can’t transfer calls.
-
Resetting all the handsets.
I can’t get two cordless
handsets to talk to the
caller.
-
Making sure both handsets are registered to this
base.
-
Making sure no station is in Privacy Mode.
The answering system
does not work.
-
Making sure the answering system is turned on.
-
Making sure the base AC adapter is not plugged into
an that's controlled by a wall switch.
The answering
system won't record
messages.
-
Making sure the
Record Time
is not set to
Announce Only
.
-
Deleting messages (the memory may be full).
