Appendix A Troubleshooting
This section describes common problems you may encounter during setup of the DSL/Cable
Gateway. If you cannot resolve any connection problems after checking the following solutions,
please contact our tech support at [email protected]
Troubleshooting
Power Adapter
-Check connections between gateway and external power supply, or the wall outlet
-If the power indicator does not turn on when the power outlet, power cord, or external power
supply
-If unit powers off after running for a period of time, check for loose power connections, power
losses or surges at the power outlet.
-If problem still persistent please contact our technical support for assistance.
Router LED
-Verify that the router and the device attached is on
-Make sure the cable is seated properly and that the correct cable type is used
-Make sure that the NIC is configure for the proper communication speed
-Check the adapter on the attached device and cable connections for possible defects.
Network Connection
-Verify that the IP address are properly configured. Use the router’s DHCP function to
dynamically assign IP addresses to any host on the attached LAN. Please verify that you’re on
the same sub-network if you manually configure your IP.
Management Problems
-
Make sure that you have configured the router with a valid IP address, subnet mask and default
gateway.
-Check that you have a valid network connection tot the broadband gateway by pinging the
router’s IP.
-Check the network cabling between the management station and the router
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