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5. Frequent Asked Questions
5.1 Fail to Access the IP Camera through the Browser
Possible Cause: The network is disconnected?
Solution: Connect PC to the network to test whether the network access can work normally.
Firstly clear the cable fault and the network fault caused by PC virus till Ping the network
between PCs successfully.
Possible Cause: IP address is occupied by other equipment.
Solution: Disconnect the IP camera and network, and then connect the IP camera to the PC
solely. Also, reset the IP address according to appropriate recommended operations.
Possible Cause: IP address is located in different subnets.
Solution: Check the settings of the IP address of IP camera, the subnet mask address and
gateway.
Possible Cause: Unknown
Solution: Restore to the factory-set default state by pressing the restore button behind the IP
camera.
5.2 Can Not Play Video after Program Updating
Solution: Close all the browser pages; search “NetViewX Control.cab” file under the
C:\Windows\Downloaded and delete it. Then connect the IP camera by the browser again, the IP
camera real-time view will automatically display after install the plug-in again.
5.3 Fail to Browse Images Normally in Windows98
Solution: Install the DirecteX8.0 or higher version. Update the IE Explore to 6 and above
versions.
5.4 Can Not Get Data Passed Through Switch
Possible Cause:
The address is written wrong?
The bindings of port and physical address are done or not?
When configuring the firewall rule, whether take IP camera into account.
Solution:
Before searching the network fault, please make sure to use the ping command in the
command mode to connect the IP address. To check the message returned from ping is a very
important step. If no message is
returned, it indicates that some faults must exist in the network.
If the IP address and Mac address are bound, adding a new binding of IP address and Mac
address of the IP camera within the exchanger is required inside switch.
If the IP camera never be recognized when configuring the firewall rule of switch, it’s
