UMAX AstraCam 1800 Owner's Guide
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warranty and remedies are exclusive, and in lieu of all others, whether oral, written, expressed
or implied. UMAX specifically disclaims any and all implied warranties of
merchantability and fitness for a particular purpose.
UMAX is not responsible for incidental or consequential damages resulting from any breach of
warranty. UMAX is not responsible under any other legal theory, including, but not limited to
lost profits, and any cost of recovering reprogramming or reproducing any program or data
stored in or used with UMAX products.
For more warranty information, please call UMAX at (208) 552-7981.
WARRANTY SERVICE
If your UMAX product needs to be returned for repair, you must contact UMAX technical
support prior to shipment for an RMA number before sending in the product. The RMA
number is a Return Merchandise Authorization number. UMAX will refuse all
shipments without a proper RMA number. The RMA number MUST be printed on the
outside of the original shipping carton in large print written in black ink next to the shipping
label. All scanners and transparency adapters must be locked or restrained prior to transport.
Failure to lock or restrain these items could cause serious damage to the product and void the
warranty.
Our technical support specialists are available to answer your questions regarding the
installation and maintenance of your UMAX product.
Note: This product is intended for use only within the boundaries and territories of the United
States and Canada. If you purchased this product in Mexico or South America and need
assistance or repair, you must contact your originating reseller for service and support. UMAX
Technologies, Inc. in Fremont, CA, will not accept any shipments from outside the boundaries
and territories of the USA and Canada. UMAX often bundles many different third party
software options with its products. If any of these options were ordered with your UMAX
product and they appear to be missing or incorrect, contact your reseller immediately. UMAX
Technologies, Inc. WILL NOT be responsible for missing or wrong shipments of third party
software delivered from your reseller.
TECHNICAL SUPPORT
Upon receipt of this UMAX product you are immediately eligible for Technical Support during
the warranty period one year from the purchase date. If you need technical assistance after
reviewing your manual, please have the product model number and any error codes written
down when you call. To ensure a prompt resolution, please be in the proximity of the UMAX
product when placing a call. Our technical hours are from 9:00 AM to 11:00 PM Eastern time,
Monday through Friday and 11:00 AM to 8:00 PM Saturday, excluding holidays at 208-552-
7980.
After one year, support is available by calling (900) CAL-UMAX (900-225-8629), during the
hours listed above. Calls are $1.95/minute. You must be 18 years of age or older, or you must
have your parent's permission. You may also reach UMAX technical support by FAX.
Helpful hints and troubleshooting guides are available on our World Wide Web site at
www.umax.com. The World Wide Web site is on-line 24 hours a day, seven days a week.
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Technical Support within one year (in warranty): 208-552-7981
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Technical Support after one year (out of warranty): 900-CAL-UMAX (Calls are
$1.95/minute. You must be 18 years of age or older, or you must have your parent's
permission to call.)
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24-hours Automated “Expert System” Phone Support: 208-552-7980
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Web Site Support: www.umax.com
