Smartphone/Tablet Troubleshooting
Occasionally, you may drift out of WiFi range, or receive interference from nearby signal
sources (ie: the WNTD antenna itself, if you
’
re standing in front of it)
If you start to see garbage data being displayed on the screen, or missing headings/text,
move a little closer to the gateway, and simply wait approximately 20 seconds for the page
to completely refresh. The gateway will try and recover from broken connections and buffer
overflows on its own.
If you notice the page stops updating for more than ten seconds, check to see if the
WiFi
Link
LED on the gateway is still blue. If not, you may need to disconnect and reconnect WiFi
on your smartphone, then restart your App.
If the
WiFi Link
LED is blue and you
’
re still not receiving page updates, you may just need
to restart your smartphone application. Occasionally the apps shit themselves if too much
data is received in a short period.
In the unlikely event the firmware on the gateway has crashed, simply rebooting (power off
for ten seconds, then back on) will resolve the issue. The gateway will always revert to the
splash screen within 30 seconds of data inactivity via WiFi, a good way to check for a crash
is to unplug the WNTD antenna and wait for the splash page (this should be very rare)
Try a USB connection if all else fails. USB should always work, as the data shit out by the
WNTD Antenna is essentially passed onto the USB port unmodified. Please email
if you
’
re able to connect via USB, but not WiFi.
The most common issue so far is the plastic
‘
key
’
on the RJ12 connector breaking, such that
the connector doesn
’
t lock into place and falls out of the WNTD antenna. We
’
ve done our
best to have the unit gracefully recover from other issues.
USB/Laptop connection
The preferred means of connecting to the gateway is via
USB
–
Data from the WNTD antenna
is passed-through to the USB port unmodified, such that it should
always
work without issue
(unless you have a Mac, in which case, sucked in)
Honestly though, the WiFi option only cost ~$20 extra in parts to implement. The majority
of the unit cost is in the power supply and protection circuitry, followed by assembly labor
(up to 5 hours per unit) and classy subscription porn.
The unit will appear as a virtual communications port in Windows/MacOS/Linux. Most modern
operating systems have all the required software drivers built in. All you require is an
application like TeraTerm (preferred) or Putty (also works)
The following examples will assume TeraTerm is being used, however the instructions should
easily apply to other programs.
