Ultra Electronics Ltd
Magicard Pronto User Manual
- 28 -
Table 1 - Printer Error Messages (continued……)
Error Message
Probable Cause
Solution
1. Check the inside of the printer for
obstructions.
Can't Drop Head, Check
Printer Mechanism.
Code = 17:00 to 17:01
The printer is attempting to move
internal mechanical parts, but does
not detect any movement
2. Check to make sure the correct
Magicard power supply is connected
Mag Verify Fail,
1. Make sure you have the correct power
supply plugged into the printer.
Press Retry or Cancel to
continue.
Code = 19:00 to 19:01
The printer does not detect the RFID
PCB
2. Try installing a new roll of ribbon.
The printer has printed more than
700 cards since the rollers were last
cleaned. It needs to be cleaned to
prevent deterioration of print
performance.
Clean Required,
Please clean rollers to
avoid deterioration.
1. Clean the print rollers.
Code = 21:00
Wrong PSU?
Please switch printer OFF
and check the power
supply.
Code = 23:00
The printer detects a low level of
output from the Power Supply Unit.
1. Make sure the correct Magicard power
supply is connected.
Table 2 - Card Feed Problems
Problem
Probable Cause
Solution
Cards failing to travel
correctly through the
Printer.
1.
Dirty rollers.
1.
Clean the rollers.
2.
Fit correct Cards
2.
Incorrect Card size.
Gives error message:-
“Card not found”.
