www.ultramagicard.com
5. Magnetic encoding head is out of
adjustment or faulty.
5. Contact Magicard Technical Support
Cards do not encode
(single tracks)
1. Incorrect cards fitted HI-Co / Lo-Co
2. Magnetic encoder head out of
Adjustment or faulty.
1. Ensure the correct cards (Hi-Co or Lo-
Co) are in use.
2. Contact Magicard Technical Support.
Table 5 Driver Related Problems
Problem Probable
Cause
Solution
Slow Information download
from computer to printer
1. Computer polling access control
system in background
2. Corrupted Driver or spooler
1. Operate from a dedicated PC
2. Update with latest driver.
No information download
between PC and Printer but
printer can print internal test
cards
1. Driver settings incorrect,
2. Incorrect USB port selected in driver.
3. USB driver reverted to USB printing
support.
4. Driver
corrupted
1. Using MST check communication
between PC and printer, if OK check
the driver settings.
2. Ensure an NUSBOx port is selected in
Printer Properties.
3. Update USB driver to Magicard USB
printer in Device Manager.
4. Update with latest printer driver.
Prints stuck in spooler
1. Printer communication blocked.
2. Damaged file is at front of print
queue.
1. Check status monitor has a green tick.
(A red X means the printer has an error).
2. Delete the damaged print if necessary
reset the USB.
Printer data corrupted in
Magicard Support Tools
1. Firmware has been corrupted.
1. Reload firmware using MST, set
commands in print driver call Technical
Support for data.
Status monitor has a yellow
warning circle over it.
Support Tools is running.
Close the Support Tools application.
