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4. PCB
defective.
Dye film cutting during the
print operation
1. Ribbon sticking to card
2. Printhead shield traps film.
3. Image printing over the ends of
the card.
1. Lower the printhead density, Ensure
cards are not used already.
2. Adjust the printhead shield
3. Adjust either the image start if
cutting at beginning of film panel, or
the image end if cutting at rear of
film panel.
Image is printed outside the
colour panels. (Puts a
coloured band across one
end of card).
1. Take up spool wound too loosely.
2. Tacho not reading correctly.
3. PCB
defective
1. Remove loose film.
2. and 3 Contact Magicard Technical
Support.
Areas of Dye film peeling off
card. Dark mosaic like image.
1. Card has been used and has
overcoat layer on it.
2. Defective dye film
1. Use only brand new cards not ones
which failed to print fully.
2. Replace
Dye
Film
Out of Dyefilm Error
1. Out of Dyefilm.
2. Dyefilm incorrectly fitted.
3. Dyefilm not moving.
1. Replace
Dye
Film.
2. Refit IAW the Quickstart guide.
3. Check film spools are free to turn,
remove side panel and check drive
belt and gear are correctly
assembled.
On start up / reset, dye film
continuously winds
1. Early firmware problem.
2. Failure of PCB
1. Upgrade to latest firmware.
2. Replace
PCB.
Prints not correct after
switching between YMCK and
black film
1. Failure to re-set driver settings
2. RFID tag not recognised.
3. Dye film sensor or tacho faulty.
1. Correct the driver settings
2. Replace dye film
3. Test and replace as necessary
Table 3 Card Feed Problems
Problem Probable
Cause
Solution
Cards fall out of rear of
printer.
1. Idler rollers not lowering on to card.
2. Encoder return spring not fitted to a
Mag printer.
3. Card sensor faulty
1. Check return springs on cam followers.
2. Fit the rear return spring.
3. Replace
sensor
Cards failing to travel
correctly along the platen
Error message
Card not found.
1. Dirty
rollers
2. Card cleaning roller incorrectly fitted
(Tempo Only)
3. Idler rollers not lowering on to card.
4. Card feed sensor defective
1. Clean the rollers
2. Ensure roller assembly correctly
assembled and fitted.
3. Check return springs on cam followers.
4. Contact Magicard Technical
Support
Table 4 Magnetic Encoding Problems
Problem Probable
Cause
Solution
Magnetic Encoding results
inconsistent
1. Card slipping when moving over the
recording head.
2. Magnetic encoding head out of
Adjustment
1.
Ensure rollers are clean and idler roller
is gripping the cards.
2.
Contact Magicard Technical Support.
Cards do not encode
(all tracks)
1. Card incorrectly oriented when fed
into printer.
2. Driver selections are incorrect for
encoding.
3. Encoding return spring not fitted to
rear of printer.
4. Incorrect or defective cards.
1. Position card with the stripe underneath
and to the right when inserting into
printer.
2. Check the Printer driver settings are
correct.
3. Fit the return spring moulding.
4. Ensure the correct cards (Hi-Co or Lo-
Co) are being used.
